Ratings based on 925 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Accommodation Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Fukuoka Gion.All of us at Mitsui Garden Hotel Fukuoka Gion are very pleased to hear that your stay with us was satisfactory. We will continue to value each and every one of your comments and strive to improve our services, keeping in mind the "spirit of hospitality" so that we can help you have a safe and comfortable trip. We look forward to welcoming you again the next time you stay with us.
by A verified traveler from waitara
Posted 14 Apr 2024
Fristly, when we check in staff arguing first instead providing me pillow that i requested before i camw to Japan. Insteas asking to supervisor she said there is impossible to provide me extra pillow. Our room has been cleaning everyday but toilet and bath did not clean up as i can see mouldy at toilet red colour as we stayed 4 night. Public faiclity does not have towel so we need to bring our towel from our room and i have stayed two different hotel and they provide all towel inside of public bath and we asked extra pillow and there is no complaint or argued to us. Breakfast time is limited time and need to choose time and that my first time need to choose time either beforw 8 pm or after 8 pm.
Comment from Hotel Management
14 Apr 2024 by Front Office Manager, Hotel Management
Thank you very much for having stayed at Mitsui Garden Hotel Fukuoka Gion. We read your rating with a great concern that we could not meet your satisfaction. We trust that we can only further improve hotel services through guests feedback.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Fukuoka Gion in the near future.
by A verified traveler
Posted 11 Apr 2024
Was a convenient and nice stay.
Comment from Hotel Management
12 Apr 2024 by Accommodation Manager, Hotel Management
Thank you very much for your stay.We are glad you enjoyed your trip.Please come back again. We look forward to seeing you.Thank you very much.
by A verified traveler
Posted 4 Apr 2024
The hotel is centrally located. However there should be a congestion control for the public baths. There were too many people in the bath area during the popular bath time.
Comment from Hotel Management
4 Apr 2024 by Accommodation Manager, Hotel Management
We would like to thank you for staying at the Mitsui Garden Hotel Fukuoka Gion.We appreciate your comments regarding the public baths. We will endeavor to make improvements in the future.We will continue to think and act from your perspective so that we can provide better service in the future.We look forward to your next visit.Mitsui Garden Hotel Fukuoka GionAccommodation Manager
by A verified traveler
Posted 3 Apr 2024
Not recommended. Restaurant and public bath were crowded and fully occupied during peak times.
Comment from Hotel Management
4 Apr 2024 by 三井ガーデンホテル福岡祇園 宿泊支配人, Hotel Management
Thank you very much for staying at our hotel the other day.We apologize for the inconvenience regarding the breakfast wait time. We have made every effort to limit the number of breakfast items sold and to separate entrance times, but depending on the timing, it may take some time before you can enter the restaurant.We deeply apologize for the inconvenience caused by overcrowding in the public baths. Unfortunately, it is difficult to improve the situation, but you can check the congestion status from the TV in your room, so please use that function the next time you stay with us. We hope you will accept our sincere apologies for the inconvenience.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.Mitsui Garden Hotel Fukuoka Gion Accommodation Manager
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Accommodation Manager, Hotel Management
Thank you very much for staying at the Mitsui Garden Hotel Fukuoka Gion.We would also like to express our deepest gratitude to you for choosing Mitsui Garden Hotel Fukuoka Gion out of the many hotels available.We are very sorry to hear that you were not fully satisfied with your stay at our hotel.We will put your feedback into practice and will do our best to make your next stay even more satisfying. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 24 Mar 2024
Nice hotel in good location and clean. Staffs are very helpful.
Comment from Hotel Management
26 Mar 2024 by Accommodation Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Fukuoka Gion.All of us at Mitsui Garden Hotel Fukuoka Gion are very pleased to hear that your stay with us was satisfactory. We will continue to value each and every one of your comments and strive to improve our services, keeping in mind the "spirit of hospitality" so that we can help you have a safe and comfortable trip. We look forward to welcoming you again the next time you stay with us.Translated with DeepL.com (free version)
by A verified traveler
Posted 13 Mar 2024
Modern and new, very easy to go around. The bed slightly small and breakfast long line-up so need bit time waiting.
Comment from Hotel Management
13 Mar 2024 by Front office manager, Hotel Management
Thank you for staying in Mitsui Garden Hotel Fukuoka Gion.We deeply appreciated that you spared your time on writing the impressions you had during your stay.We are glad that you liked our hotel.The breakfast venue is extremely popular, so you often have to wait to enter.It is our honor to help you have a better experience for your next visit in Japan.Once again, thank you for choosing our hotel and we are looking forward to welcome your next stay.
by A verified traveler
Posted 7 Mar 2024
I like the location and the room size of the twin room is good.
Comment from Hotel Management
8 Mar 2024 by Mitsui Garden Hotel Fukuoka Gion Room Manager, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Fukuoka Gion.We are very pleased to hear that your stay with us was satisfactory.We will continue to value each and every one of your comments and strive to improve our services, keeping in mind the "spirit of hospitality" so that we can help you have a safe and comfortable trip. We look forward to welcoming you again the next time you stay with us.
by A verified traveler from Osaka-Shi
Posted 5 Mar 2024
Location and staff were great. The restaurant didn't allow reservations for lunch.
There area is full of great restaurants within 10-15min walk from the hotel.
Rooms were quite reasonably sized.
Comment from Hotel Management
6 Mar 2024 by Mitsui Garden Hotel Fukuoka Gion Front Office Mana, Hotel Management
Thank you very much for staying at Mitsui Garden Hotel Fukuoka Gion. We are glad that you found our location convenient and our staff helpful. We apologize for the inconvenience, but we do not accept reservations for lunch at the restaurant. We will share your valuable feedback with the restaurant.Therefore, through that incident, we strengthen the management of the disciplines of our staff so that this kind of incident will not happen again. We will continue to improve our services referenced by the voices of our customers so that you can have a better stay next time.
