Ratings based on 114 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
Room is big and clean
Comment from Hotel Management
6 Apr 2024 by Customer Service Team, Hotel Management
Thank you very much for choosing our hotel. We will continue to make every effort to ensure that our guests have a pleasant stay, and we look forward to your next stay.
by A verified traveler
Posted 25 Mar 2023
Good location, close to Canal City Mall. Easy to find at night. There is a patio area that allows for smoking outside on the property.
Check in was done via a website prior to arrival. Upon arrival, you would enter the lobby and use the tablet on the counter. The staff would answer and let you know the accommodation tax you'll need to pay before receiving your room number and key code for the door.
As for the room. It was a nice size room. The sheets and towels are clean and extra items you may need is done in the lobby. The large window allows natural light into the room. HVAC is not fully controllable and the window does open a couple of inches.
Before we checked out on the last day, we tend to check around the bed to make sure we did not drop anything. We noticed some dark stains on the foot of the bed, hidden under the sheets, and some spots on the wall by the windows. Other than this, the stay had been very nice.
Comment from Hotel Management
26 Mar 2023 by Customer Service Team, Hotel Management
Thank you very much for staying at our hotel. Thank you again for choosing our hotel out of many hotels.Thank you for providing us with detailed information about the check-in procedure.There are many restaurants in the vicinity of our hotel, where you can enjoy Fukuoka's specialties at night.However, we are very sorry that the stains on the walls did not meet your expectations. Thank you for your valuable feedback.We will take your comments into consideration for improvement.We will make every effort to create an environment that will satisfy our guests in the future. We sincerely look forward to welcoming you again.
by A verified traveler
Posted 27 Oct 2022
by A verified traveler
Posted 5 May 2024
・スタッフ不在のホテルにもかかわらずチェックイン方法のメールが届いたのがチェックイン後。ホテルに着いたもののどうやって中に入ってよいのか分からず、電話で手順を聞く必要があった。
・チェックインカウンターにゴミが落ちているなど、全体的に清潔感がない印象がない。
・部屋のカーテンが薄いうえに小さく、早朝隙間から光が入ってきて眠れない。
・部屋が広いのはよかったが、ガウン等の部屋着が欲しかった。
・立地はまあまあ良い。
by A verified traveler
Posted 4 May 2024
i did not know how to cheack out.
i called staff,but line was busy.no one answer.
Comment from Hotel Management
4 May 2024 by Hotel Customer Support Team, Hotel Management
Thank you for choosing our hotel. We are very sorry to hear that you had to wait for us to call you back.Please note that at certain times of the day we may be busy and you may have to wait for a telephone call. When checking out, please use the tablet device at the front desk to check out. If you do not know how to check out, or if you do not have time to check out or forgot to check out, please call or email us so that we can process your check-out through our system.We will continue to strive for better hotel management to provide our guests with a pleasant stay. We look forward to welcoming you again.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by ホテルカスタマーサポート, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございました。またのお越しを心よりお待ちしております。
by A verified traveler
Posted 21 Apr 2024
広いが普通
Comment from Hotel Management
21 Apr 2024 by Hotel Customer Support Team, Hotel Management
この度は当ホテルのご利用ありがとうございます。当ホテルは無人フロントで、アパートメントホテルですので、ご自宅のように快適にお過ごしいただける環境をご用意しております。少しでも多くのお客様に泊まって良かったと思っていただけるように、スタッフ一同一丸となって努めて参ります。今後も多くの方に選ばれるホテルになるよう取り組んで参りますので、ご愛顧いただければ幸いでございます。またのお越しを心よりお待ち申し上げております。
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Customer Service Team, Hotel Management
Thank you very much for choosing our hotel. We will continue to make every effort to ensure that our guests have a pleasant stay, and we look forward to your next stay.
by A verified traveler
満足
Posted 9 Mar 2024 on Hotels全体的に設備は綺麗でした。ユニットバスのトイレの蓋がついていなかったのが少し気になりました。
快適に過ごせました。
Comment from Hotel Management
9 Mar 2024 by ホテルカスタマーサポート, Hotel Management
この度は当ホテルのご利用ありがとうございました。ユニットバスのトイレの蓋がついていなかったとのこと、ご不快な思いをさせてしまい大変申し訳ございませんでした。通常、当ホテルのトイレには蓋がついているのですが、お客様がご利用していただいたお部屋でトイレの蓋の破損が見つかったので、一時的に蓋がない状況でした。早急に修繕に取り掛かる予定ですので、また福岡にこられる機会がございましたら当ホテルをご利用いただけますと幸いでございます。今後もお客様にご満足していただけますよう努力して参りますので、ご愛顧いただければ幸いでございます。またのお越しを心よりお待ち申し上げております。
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
9 Mar 2024 by ホテルカスタマーサポート, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございます。これからもお客様にご満足いただけるホテルを目指して参ります。またのお越しを心よりお待ち申し上げております。
