Ratings based on 201 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
Conveniently located around many restaurants and bars. Canal City shopping mall is a few minutes walk away.
by A verified traveler
7 night family stay
Posted 4 Dec 2023 on HotelsWe loved our stay at Grand Base Fukuoka-the beds and pillows were comfortable. The duvet/comforter can be improved since it bunches up at times. Within walking distance to Canal City and Tenjin Minami station. We liked how spacious the room was, with a dining table and sofa, 2 balconies and 2 bedrooms with 4 beds-just right for our family of 5. We were lacking 1 chair though. One of my few concerns was the trash, there no specific instructions on how to dispose of the trash since this was an unmanned hotel. We chanced upon a cleaner 1 day and had them dispose of our trash. The wifi conked out the last 2 days out of the 7 nights during our stay, so this was a major issue for me. We had no way of letting our hotel know about this issue. So communication with hotel got a low rating. Better bring some dishcloth for cleaning up stuff since there was no cleaning service included.
by A verified traveler
Posted 18 Nov 2023 on Hotels
Comment from Hotel Management
4 Dec 2023 by Hotel guest support, Hotel Management
Thank you very much for choosing our hotel.We will continue to make every effort to satisfy our guests.We look forward to welcoming you again.
by A verified traveler
Posted 16 Oct 2023
Comment from Hotel Management
17 Oct 2023 by ホテルカスタマーサポート東, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございます。今後ともお客様にご満足いただける様、精一杯努力してまいります。またのご来館を心よりお待ち申し上げております。
by A verified traveler
Posted 30 Mar 2023 on Hotels
by A verified traveler
Posted 21 Jan 2023
長期滞在でした。
アクセスがかなり良かったです。2週間の滞在中お部屋からフロント？に3回連絡しましたが、3回中2回は繋がりませんでした。
チェックインで戸惑っていた際にお掃除の方が対応して下さいました、わかりやすく気持ち良く過ごす事が出来ました、ありがとうございました❗️
by A verified traveler
Posted 25 Oct 2022
They forgot to send us the room number and password for checking in which made us to wait for a hour!
by A verified traveler
Posted 10 Mar 2020 on Hotels
Check in took a hit longer than necessary. But everything else went very well. Rooms were great
Comment from Hotel Management
4 May 2020 by GRAND BASE , Hotel Management
Thank you for choosing to stay with us. We are really happy to hear that you could have great experience at our hotel. We would like to share your comment with all relevant staffs, and would like to strive to be great hotel more and more. Thank you for giving us your high evaluation and comment.
by A verified traveler
Posted 21 Feb 2020
Small but lovely...full amenities, clean and very convenient - close to all...will be back!
by A verified traveler
Posted 9 Feb 2020
Excellent customer service in terms of communication. Easy excellent to supermarket and drugstore. A lot of eateries nearby the apartment.
