Ratings based on 127 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Nice location, big room and friendly staff. However the property condition is very bad. old, smelly and dusty. The mattress is saggy and you can feel the spring.
by A verified traveler
Posted 12 Apr 2024
We (myself and my wife) travel with children age 11 and 13.
The hotel charge us extra 9,900 yen each for each kids for one night, total 59,400yen for 3 night stay.
They cannot shows us the hotel policy for this charges.
We called Expedia line for help but nothing Expedia can do. Greatly disappointed.
We have no choice but to pay.
We now sought your help to refund this extra charges.
by A verified traveler
Posted 4 Apr 2024
It’s great and convenient
by A verified traveler
Posted 26 Mar 2024
Mountain View and convenient with transit
by A verified traveler
Posted 5 Feb 2024
Prompt reply from staff online
Amazing view of Mt Fuji from our room, absolutely didn't expect this!
by A verified traveler
Posted 26 Dec 2023 on Hotels
by A verified traveler
Posted 6 Dec 2023
Room too cold
by A verified traveler
Posted 2 Dec 2023
Everything is good just that the room is dated.
by A verified traveler
Posted 14 Nov 2023 on Hotels
by A verified traveler from Wolli Creek
Posted 2 Nov 2023
The price is very reasonable, but the room is a little dated. Onsen is perfect.
