Ratings based on 256 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
the private onsen with mountain view was amazing and breathtaking. i would definitely return to this hotel if i come back in the future. the staff were all friendly and very well trained and breakfast and dinner served were both delicious and a unique experience. the amenities are all in good condition too in the public onsen. room was incredibly spacious and well maintained. it was a very positive experience.
by A verified traveler
Posted 9 May 2024
The whole property was wonderful, especially the private bath in our room
by A verified traveler
Posted 30 Apr 2024
The hotel was so beautiful and the attention to detail was great. The staff was friendly and helped us with everything. They also spoke English. We were given yukatas to wear and they were really pretty. The food was amazing, everything was really fresh. The in room bath had amazing views to Mt. Fuji and was relaxing. They also have a shuttle that picks you up from Kawaguchiko station at 8, 8:30 9 and 10 am. We ended up taking a taxi from the station to the hotel but we took the shuttle back to the station and it was comfortable and fast. I don't recommend walking to the hotel from the station because there are no side walks in the town and the cars pass really close to pedestrians. Overall, a great and highly recommended experience and place to stay!
by A verified traveler from Maple
Posted 27 Apr 2024
Next to the lake and has good views of Mt. Fuji! The staff are extremely helpful and friendly. I very much enjoyed my stay here!
by A verified traveler
Posted 25 Apr 2024
酒店提供一泊兩食，懷石料理，食物品種豐富，份量足夠，房間空間非常大，望湖景，景色優美。温泉有室內及露天，室外温泉外望河口湖，令人心曠神怡。
by A verified traveler
Posted 16 Apr 2024
Amazing experience we stayed in the room w the mt Fuji room, hotel provides transportation from Kawaguchiko station and back on timed entries staff is super friendly and helpful we will come back :)
by A verified traveler
Posted 14 Apr 2024
Excellent breakfast and dinner. Thank you
by A verified traveler
Posted 11 Apr 2024
A nice traditional hotel with epic Mt Fuji views. We had a great stay. The hotel is pretty much cash only so make sure to bring enough cash.
by A verified traveler
Posted 4 Apr 2024
Super hospitable staff, the traditional room with private onsen was absolutely beautiful and charming and large. Food at hotel was also great 🙌
by A verified traveler
Posted 1 Apr 2024
This place is amazing! The staff is so kind and helpful. The room was incredible. We booked a room with a private open air onsen on Mt. Fuji view side and it was spacious, clean, and cozy. Staff helped us with our luggage upon arrival and showed us to our room with a tour of the room and instructions on how to use onsen. We also ate lunch and dinner here and the food was so tasty! You have a view of the lake on one side (with a walk across the street to a park on the lake) and a view of mt Fuji on the other. Highly recommend this hotel.
