Ratings based on 341 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Nice onsen place
by A verified traveler
Posted 23 Apr 2024
Overall an excellent experience! The food to die for. We had half-board and really enjoyed the breakfast and kaiseki dinner. The free onsen, free snacks, daily wine tasting... We had it all. And of course, the breathtaking views of the Mt. Fuji right from our balcony.
by A verified traveler from Duluth
Posted 21 Apr 2024
Every member of the staff except one, was kind, polite and helpful. The manager declined to allow me to eat dinner because i had no reservation. There are no other restaurants nearby. And he said getting a cab would take awhile. I am a 62 year old person with back and hip issues. Instead of finding a solution he sent me down a very steep road to the 7-11 2 miles away. This is an expense resort and there was no explaintion that dining in the hotel was the only option. I was embarrassed and disrespected by only one person. Otherwise it would have been a lovely visit.
by A verified traveler
Posted 5 Apr 2024
Limited transport
by A verified traveler
Posted 4 Apr 2024
A very great stay
by A verified traveler
Posted 4 Feb 2024
Overall great experience
by A verified traveler from Rowville
Posted 16 Jan 2024
The hotel deco is slightly old style. Room is spacious with good view. Onsen is lovely. Staffs are friendly. And buffet breakfast is plentiful and many choices.
by A verified traveler
Posted 6 Jan 2024
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 19 Dec 2023 on Hotels
View of Fuji and lake smack in the center of room window!
