Ratings based on 274 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
It's was a treat to stay in a traditional Ryokan-difficult to tell if this is really traditional or not. The onsen was nice, the futon beds were small and uncomfortable, the food looked spectacular but was pretty disappointing, very expensive dinner especially as there are so many nice places for a lot less near by. Breakfast was includde and again looked great but wasn't for us, so we cancelled 2 out of 3 days. Ideally located to explore the area with great views of Fuji about a 2 min walk away
by A verified traveler
Posted 8 Jun 2024
If you like Japanese cuisine this place has an excellent breakfast and you must have the Japanese dinner at least one night during stay, so delicious. The staff is so friendly and welcoming. Such a quaint cozy hotel and a lovely Japanese touch to everything.
Comment from Hotel Management
10 Jun 2024 by 山下, Hotel Management
Thank you for staying with us. We are very happy that you enjoyed your meal. Please come to Kawaguchiko again.
by A verified traveler
Posted 21 Apr 2024
The onsen to our room was a great feature and the room design was very serene. Service was lovely and staff qntrs to please.
Comment from Hotel Management
1 May 2024 by 山下, Hotel Management
Thank you for staying with usWe look forward to seeing you again.
by A verified traveler
Posted 13 Apr 2024
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Comment from Hotel Management
20 Apr 2024 by 山下, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 3 Apr 2024
We LOVED everything about our stay ...the property is superb and the staff outstanding. Special shout out to Murasawa San who went far above every expectation to not only make our stay spectacular but also with arrangements for local tours and sight seeing. Food was incredible. Our driver from the station also outstanding! Thanks for a great stay ...we'll be back again. The best stay ever!
Comment from Hotel Management
6 Apr 2024 by 山下, Hotel Management
Thank you for staying with us.We will do our best to accommodate you again.
by A verified traveler
Posted 28 Mar 2024
Very good service, place is very spacious, very tasty breakfast. Only down side is no bus service after 7pm
Comment from Hotel Management
6 Apr 2024 by 山下, Hotel Management
Thank you for staying with us.We are glad that you had a good stay experience.
by A verified traveler from Aiea
Posted 10 Mar 2024
This is such a beautiful ryokan, located very close to Mt. Fuji and Lake Kawaguchiko. We stayed in the new wing, with private onsen bath, and our room was newly renovated and spotless. We booked late so we did not have dinner there, but the breakfast was spectacular!
Comment from Hotel Management
12 Mar 2024 by 山下, Hotel Management
Thank you for staying with us.I'm very glad that you were able to have a good rest.
by A verified traveler
Posted 10 Mar 2024
Beautiful place
Comment from Hotel Management
23 Mar 2024 by 山下, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 1 Mar 2024
Staff very welcoming and professional.
Comment from Hotel Management
1 Mar 2024 by 山下, Hotel Management
Thank you for staying with us.Thank you for your compliments.
by A verified traveler
Posted 22 Feb 2024
Our stay here was incredible. Loved the private Onsen. Furthermore, the staff was very attentive, welcoming, and helpful. Lastly, the dinner provided was the best multi course meal I've had to date. Much better than what I had received in California by the time of this review being written.
Comment from Hotel Management
23 Feb 2024 by 山下, Hotel Management
Thank you for staying with us this time.I'm glad you enjoyed your experience in Japan.Please come to Japan again.
