Ratings based on 131 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
We had an excellent stay, very relaxing and peaceful, we were brilliantly looked after. The staff were all very helpful and friendly especially in the restaurant. Even had the opportunity to try yoga on a paddle board - wobbly but good fun! Would definitely recommend.
Comment from Hotel Management
18 Mar 2024 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Alex, Thank you very much for your kind feedback.It's wonderful to hear that you found your stay to be relaxing and peaceful, and that our team provided excellent care. We're thrilled you enjoyed the unique experience of yoga on a paddle board and appreciated the friendly service in our restaurant.Your glowing remarks on room cleanliness, hotel condition, amenities, and service reflect the high standards we strive to uphold. We're delighted that these aspects contributed to a memorable holiday for you.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagementOccidental Jandia Royal Level ****
by A verified traveler
Posted 9 Mar 2024
excellent time as always...
Comment from Hotel Management
10 Mar 2024 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear John, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagementOccidental Jandia Royal Level ****
by A verified traveler
Posted 2 Mar 2024
Amazing week stay at the Royal Level. Staff were amazing, food was excellent and the deluxe room was worth every penny.
Comment from Hotel Management
4 Mar 2024 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Thomas, Thank you very much for your kind feedback.We're thrilled to hear that our staff made a great impression and that our culinary offerings exceeded your expectations. It's wonderful to know the deluxe room provided the comfort and quality you were looking for. Your satisfaction with the room's cleanliness, our hotel's condition, the service provided, and the amenities available truly warms our hearts.We take pride in offering a serene adults-only retreat with views that captivate the senses and amenities designed to deliver a luxurious and relaxing stay. Your acknowledgment of these aspects is greatly appreciated and reinforces our commitment to excellence.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience ManagementOccidental Jandia Royal Level ****
by A verified traveler
Posted 17 Jun 2023
by A verified traveler
Relaxing break
Posted 26 Mar 2023 on HotelsExcellent pools and sunbeds. Nice food and service at breakfasts and buffet meals.
Does not cater well for snacks for those not on half/full board. Cleaning of room was late on 2 days (out of 6).
Hotel does not offer airport transfer.
by A verified traveler
Posted 29 Dec 2022
The stagff, the comfortable beds, the drinks package make the stay here worthwhile. The property is tired and sunbed cushions and room decor downgrade this review. Food choices and inspiration have declined but this may be because of the worldwide avaiability of produce.
Comment from Hotel Management
30 Dec 2022 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Trevor,Thank you for your review.Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your expectations. We will certainly consider your comments while continuing to improve for the future.We hope to welcome you back in the future. Best wishes,Guest Experience ManagementOccidental Jandia Royal Level ****
by A verified traveler
Posted 21 Jun 2022
Fantastic stay. Amazing staff, food and drink. Wouldn’t hesitate to return.
Comment from Hotel Management
27 Jun 2022 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Helen,
Thank you for your positive feedback.
It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service.
We look forward to welcoming you back on a future occasion.
Best regards,
Guest Experience Management
Occidental Jandia Royal Level ****
by A verified traveler
Posted 13 Jun 2022 on Hotels
by A verified traveler
Good but could be amazing
Posted 21 Apr 2022 on HotelsOk, but the customer service should be better for this level of the hotel...
Only bar service,noone would bring your drink to you, the royal level had very limited and not super luxury choices when it comes to food.
Comment from Hotel Management
23 Apr 2022 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Patrycja,
We appreciate that you took the time to share your experience with us.
We are sorry if the category of our services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.
Additionally, we would like to apologize for not delivering the service standards expected. Our aim is to ensure that all guests feel right at home with us.
Nevertheless, we are very pleased to know to know you enjoyed your stay and that you found your room to be clean and comfortable at all times.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Guest Experience Management
Occidental Jandia Royal Level ****
by A verified traveler from Las Vegas
Posted 12 Oct 2021
Beautiful resorts, great food and friendly staff
Comment from Hotel Management
18 Oct 2021 by Guest Experience Management
Occidental Jandia Roy, Hotel Management
Dear Daniel,
Thank you for your review.
We are delighted to know that our hotel fully met your expectations and that you enjoyed your dining experiences. The satisfaction of our guests during their stay among us is utmost importance to us and it is very rewarding for our team to know we were able to make your stay memorable.
We hope to see you again soon for another enjoyable experience.
Best wishes,
Guest Experience Management
Occidental Jandia Royal Level ****
