Ratings based on 454 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Food was good. Hotel was good if you wanted a swimming pool holiday although the 2 pools and loungers would not be enough for all the guests. The beach is large and sandy but is a long walk down hill from the hotel, you can walk through the hotel down to the beach and then use an elevator into a partly abandoned shopping area passed a under road tunnel used by drug addicts with their discards, graffiti youre not welcome with finger.
Comment from Hotel Management
22 May 2024 by Guest Experience Management, Hotel Management
Dear James,Thank you for your review.We are deeply sorry to hear that the availability of pools and loungers did not fully meet your expectations. Our aim is to provide ample relaxation space for all our guests, and we regret any inconvenience you experienced. Additionally, we apologize for any discomfort encountered during your walk to the beach. While the beach is indeed 400m from our property, we are concerned about the area you described and will investigate this matter to ensure a pleasant journey for our guests.It is heartening to learn that you enjoyed the food we offer. We take pride in our culinary variety and are glad it met your satisfaction. Furthermore, we are pleased to hear that our hotel's cleanliness and overall condition lived up to your standards, and that you received excellent service from our team. Your positive remarks about these aspects are encouraging for us to continue providing high-quality experiences.We hope to welcome you again in the future. Best regards,Guest Experience ManagementOccidental Jandia Playa ****, Public relations Manager
by A verified traveler
Posted 20 Apr 2024
Good:
Location
View
Not so good:
Wifi slow and difficult to connect to
Extra charge for safe
Little variation in food
Not enough sunbeds round pool - allowed people to reserve them with towels from early on
Aircon a bit weak
Gym equip needs a refurb
Comment from Hotel Management
29 Apr 2024 by Guest Experience Management, Hotel Management
Dear Gerry,Thank you for your review.We are truly sorry to hear about the difficulties you experienced with our Wi-Fi service and the inconvenience regarding the extra charge for the safe. Your comfort is of the utmost importance to us, and we regret any disappointment caused by the food variety and the challenge you faced with the sunbed reservations. We additionally apologize if the air conditioning did not meet your expectations, and we acknowledge that our gym equipment may benefit from an upgrade. We take your observations seriously and will look into each matter you've raised.On a brighter note, we are delighted that the location and views from our hotel met your approval and enhanced your experience. It is gratifying to know that these aspects of your stay were enjoyable. We also appreciate your recognition of the room cleanliness, the hotel's overall condition, our service, and the room amenities, which we strive to maintain to a high standard.We hope to welcome you again in the future. Best regards,Guest Experience ManagementOccidental Jandia Playa ****, Public relations Manager
by A verified traveler
Posted 10 Feb 2024 on Hotels
by A verified traveler
Brilliant
Posted 17 Jan 2024 on HotelsWould deffo go back - everything good and with half board included v good value. WiFi was hit and miss
Comment from Hotel Management
21 Jan 2024 by Guest Experience Management
Occidental Jandia Pla, Hotel Management
Dear Donna,Thank you for your positive feedback.We're sorry to hear that the Wi-Fi did not consistently meet your expectations. We continuously strive to provide reliable services and your feedback is valuable in maintaining the standards our guests deserve.We're thrilled to hear that you found our half board offering to be of great value and that our services, cleanliness, and room comfort were to your satisfaction.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****
by A verified traveler
Posted 22 Oct 2023
Great hotel, close to a great beach.
Comment from Hotel Management
23 Oct 2023 by Guest Experience Management
Occidental Jandia Pla, Hotel Management
Dear Meng,Thank you for your positive feedback.We are pleased that you had a great stay and appreciated our strategic location.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****
by A verified traveler from Hornchurch
Posted 18 Apr 2023
Good beach front location, great staff.
by A verified traveler
Posted 18 Apr 2023
by A verified traveler
Just go
Posted 14 Apr 2023 on HotelsSecond visit after we walked out of sbh property at Costa calma,excellent as always,lovely warm heated pool for kids,good food and drink.book sea view room if available,excellent beach
Comment from Hotel Management
15 Apr 2023 by Guest Experience Management
Occidental Jandia Pla, Hotel Management
Dear Helen,Thank you for your positive feedback and for highlighting our strategic location just in from of the beautiful Jandia Coast.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.It is also good to know that you enjoyed the culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience ManagementOccidental Jandia Playa ****
by A verified traveler
Posted 2 Feb 2023 on Hotels
by A verified traveler
Posted 28 Jan 2023
This is our second time in the hotel. We love this place. Definitely coming back. The staff are amazing, kind , polite, friendly. The hotel is so clean.
