Ratings based on 263 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
by A verified traveler from BROMLEY
Posted 7 Apr 2024
The food whilst a challenge to provide for so many people at once was ok but lacked attention. Meat cooked too much. Lack of flavour and the snack bar is just cheap processed food which could be a lot better prepared but as I say a good job for so many
Comment from Hotel Management
9 Apr 2024 by Equipo de Dirección
Occidental Jandía Resort, Hotel Management
Dear Graham,Thank you for your review.We regret to hear that our culinary offerings did not entirely meet your expectations. Our main buffet restaurant prides itself on serving a variety of quality international and local dishes, and we continually strive to satisfy the diverse palates of our guests. We take your comments into consideration as we seek to improve our gastronomic experience.It is heartening to learn that the cleanliness of our rooms, the overall condition of the hotel, the level of service provided by our staff, and the amenities offered within our rooms were highlights of your experience. Our team works diligently to ensure that our guests enjoy a comfortable and memorable stay, and we are pleased that these aspects contributed positively to your time with us.We hope to welcome you again in the future. Best regards,Equipo de Dirección Occidental Jandía Resort
by A verified traveler from Santa Rosa
Posted 14 Mar 2024
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 10 Jan 2024
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 7 Nov 2023
The hotel is rather big and spacious however the cleanliness is below average specially in the dining room. We booked a sea view room and got put in a room which had a large olive tree right in front of our window so the only view we had was a large amount of leaves _ took 3 days to move us to another room after daily battle (if you pay extra to have a sea view you would accept to see the sea !!!). Food was ok with a good selection of daily salads however dessert were exactly the same every meal so a bit disappointing. Drinks were as you would expect in an all inclusive. The most disappointing part was the cleanliness of the dining room _ dirty plates were constantly piling on all tables meaning on busy time it was hard to find a clean table to eat. We had couple of power cut as well as and no water for half a day meaning ... No toilet / no shower / no coffee at bkfst ... Pool was heated so a nice addition for our comfort through the day - only down side was the limited amount of shades around both pools as no umbrella available. A nice water slides just out of the hotel but as it was outside you had to constantly come back to the hotel bars if you wanted a drink - nice addition but not very convenient. Rooms were rather large with a good size bathroom. Friendly staff but felt there were a shortage of staff considering the hotel were full - waiting time for getting drinks were quite long specially in the evening. Overall a OK stay but won't come back or recommend to friends.
Comment from Hotel Management
8 Nov 2023 by Equipo de Dirección Occidental Jandía Resort, Hotel Management
Dear Marina,We appreciate that you took the time to share your experience with us.We apologize for the inconvenience you faced regarding the initial room assignment and the cleanliness of the dining area. We have taken note of your concerns and will address them with our team to ensure improvements are made. We also understand the inconvenience caused by the power cuts and water issues, and we assure you that these were isolated incidents. Our team is always working hard to maintain the quality of our services and facilities. We appreciate your feedback on the food variety and will consider it for future improvements. Regarding the limited shades around the pool, we will look into possible solutions to enhance guest comfort.On a positive note, we are glad to hear that you appreciated the spacious rooms, heated pool, and friendly team during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests.Equipo de Dirección Occidental Jandía Resort
by A verified traveler
Great stay
Posted 24 Nov 2022 on HotelsWe had a great 6 night stay in a suite.
Absolutely huge lounge area, bedroom and the biggest round bath ive ever seen!
We had a wonderful wrap around balcony, again huge, with table chairs and 2 sunbeds.
The food was varied and catered for all tastes and nationalities.
The wholechotel was very clean, from rooms to all communal areas.
We'd hired a car and parked just outside on the road which was easy.
Highly recommend.
by A verified traveler
Posted 13 Apr 2022
We stayed for 7 nights over Easter and had a fabulous experience. We had a big room with beautiful see views. The staff were very friendly and attentive. There was an excellent choice of foods with different themed nights. Fresh fish and meat were cooked daily. Good selection of wine too. We also used the Spa and had an excellent massage. The gym does not open until 10.00am so for those wanting to have a morning workout (before bfast) bear that in mind. The hotel is on a hill so lots of steps although lifts are available. A 10 minutes walk down a steep hill will take you to the beach and a small shopping centre. The hotel provides 2 daily buses to the beach and back. At the beach you will have to pay for sunbeds as they are not part of the hotel. €13.50 for 2 sunbeds and a parasol. There’s a small “chiringuito “ charging extortionate prices!! Fuerteventura can be a very windy island so if you’ve never been before be aware! We had a great time and will definitely go back!
by A verified traveler
Posted 26 Mar 2022
