Ratings based on 26 Verified Reviews
4.5 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fuerteventura great option
Posted 3 Mar 2024 on HotelsGreat reception service, always very helpful. Everyday the room was nicely cleaned. Amazing location
by A verified traveler
Posted 13 Feb 2024 on Hotels
by A verified traveler
Posted 3 Jan 2024
The room was excellent, spacious and clean. The staff were pleasant and cheerful. The exception being the hotel manager. The food was repetitive and if you didn't like fish not many other options. The cocktails included in all inclusive were out of a machine and undrinkable, but the sangria was nice (as it was made fresh!). Getting back to the manager, the cleaning staff had accidentally sprayed bleach on my jacket, when I brought this to the attention of the receptionist the manager was not available and when he finally did show up (36hrs later) he didn't bother to see us, offered no apology, said the hotel insurance would deal with it and washed his hands of the situation. This left a bitter feeling for the remainder of the holiday. We will not be staying here again and this was the end of all inclusive packages for us as they're really not worth it.
by A verified traveler
Posted 2 Dec 2023
Nice enough place but it’s not a 4 star, it’s more like a 3 star - breakfast options are ok but the food options for dinner need improvement. Ideal for older couples in my opinion. Some of the staff don’t speak the best English, they are friendly enough but some conversations were a bit of a struggle. If you’re a bit uneasy on your feet and you’re using the lifts, make sure you hold on tight for that final jolt before you get out! Good luck getting a sunbed at the infinity pool, unless you’re up at the crack of dawn you’ve got no chance. Don’t move the sunbeds around the main pool either, one of the lifeguard’s on duty doesn’t like it. The hot tubs on the roof are very nice. When I checked out, I wasn’t asked how my stay was but I was asked if I’d took anything out of the mini bar in my room. The cleaning staff clearly do a great job as the place is clean but a bit run down in some areas. Overall it was ok, 3 star, at most.
Comment from Hotel Management
5 Dec 2023 by STAFF, Hotel Management
Good evening.Thanks for contacting us and for share your opinions.We will take your remarks into account to improve.Kindest regards.Reception
by A verified traveler
Just avoid this hotel
Posted 21 Sep 2023 on HotelsThe food is terrible. The noise from entertainment hall won’t let you sleep until 11PM each night. No control over those crazy mugs, each morning occupying better places by the pool and then disappearing until midday. Don’t be fooled by the pictures - interior and all facilities are dull and warned down. Just avoid this establishment.
Comment from Hotel Management
22 Sep 2023 by STAFF, Hotel Management
Good evening.Thanks for your remark.We apologise for the whole inconveniences.We try to improve the points you did not like.Yours sincerely.Reception
by A verified traveler
What a relief!
Posted 3 Sep 2023 on HotelsAwesome venue, two swimming pools with enough shade to really enjoy both, sunrise and sunset. The check in was flawless, to the point, no delays, perfect. Yes, this is an adult only hotel... no childish behavior, no noise, no tantrums, what a relief! Parking was a bit challenging, but is not really an issue - there is plenty of parking space on the nearby streets. Definitely< I will stay again here.
Comment from Hotel Management
4 Sep 2023 by STAFF, Hotel Management
Good evening.Thanks for your remarks.We feel really glad of knowing that you have had a very nice experience in our resort.Kindest regards.Reception
by A verified traveler
Posted 22 Jul 2023
On entering the hotel, reception smells lovely. We had asked for an early check-in knowing we would arrive before 3 pm, sea view, quiet room, high floor and rooms next to each other. I'm very happy to say that almost all of our requests were met, one room being ready for us to check into immediately, with the other being ready by 2 pm. The rooms are very comfortable, clean and modern with a fantastic bathroom/shower. All the staff were very friendly, the food was decent with a lovely calm restaurant (the bonus to it being an adults only hotel) and drinks flowed all day long (we were all inclusive). If you are up early enough, you will easily get a sunbed, but as with a lot of hotels, towels are out with beds not being occupied for hours which is frustrating. We were only at the hotel for 3 nights, which certainly wasn't long enough and we would've been more than happy to stay longer. Definitely this is a hotel we would return to. Nice touch with the bathrobes and slippers and Bucks Fizz at breakfast. Ereza Mar, we hope to be back at some time in the future and thank you for a great little break.
Comment from Hotel Management
22 Jul 2023 by STAFF, Hotel Management
Dear guest.Thanks for your remarks about our hotel.We are really glad of knowing you have had a good time.Looking forward to meeting you again.Kindest regards.Reception
by A verified traveler
Posted 7 Dec 2022
Damp suffocating tiny room with a faulty AC!
by A verified traveler
Posted 13 Nov 2022
Lovely hotel , situated 5 mins walk from beach . Very helpful staff at reception , room a decent size and nicely furnished .Very good breakfast included in prce . Would definitely stay here again if return to this resort .
by A verified traveler from Tustin
Posted 9 Sep 2022 on Travelocity
Right on the water! Inside pool, outside pool. Very nice room. Staff was very friendly. Loved it. Would stay again.
Comment from Hotel Management
12 Sep 2022 by Ereza Hotels & Resorts, Hotel Management
Dear Frank, Thank you very much for sharing your comments in Expedia. We are very grateful for your words and of course we hope to welcome you back to the hotel. Ereza Hotels & Resorts
