Ratings based on 494 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great location for golfers.
Suite is worth the upgrade with a beautiful sea view.
Breakfast was very good!
Comment from Hotel Management
4 Jun 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Sandra,Thank you for your positive feedback.We are thrilled to hear that the suite upgrade enhanced your experience with us, offering beautiful sea views that left a lasting impression. It brings us great pleasure to know that our breakfast met your expectations and that the overall cleanliness and condition of Occidental Fuengirola contributed to your satisfaction. Our team takes great pride in delivering excellent service, and your acknowledgment of their efforts is truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 30 May 2024
This is the 02nd time I have stayed in this hotel. The staff are amazing and the whole hotel is spotlessly clean and well presented.
Comment from Hotel Management
31 May 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Linda,Thank you for your positive feedback.We are thrilled that the impeccable cleanliness, outstanding condition of our hotel, and the high standard of service provided by our dedicated staff have met your expectations once again. Your recognition of these elements truly reflects the essence of the Occidental Fuengirola experience. Furthermore, we are glad to know that our room amenities contributed to the comfort and enjoyment of your stay, although we note there's room for enhancement based on your valuable feedback.It is particularly pleasing to learn that the allure of our recently refurbished establishment continues to resonate with you. Our team takes great pride in maintaining a spotless environment and offering warm hospitality to ensure every guest's visit is memorable.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 28 May 2024
Great
Comment from Hotel Management
1 Jun 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Richard, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Warm regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 26 May 2024
Los elevadores muy pequeños y lentos
Comment from Hotel Management
27 May 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Estimado Luis Felipe,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo. TranslateNuestro hotel cuenta con la última tecnología en todas las instalaciones para facilitar la experiencia de nuestros huéspedes. Lamentamos mucho las dificultades que experimentó cuando hizo uso de nuestros ascensores. Revisaremos la posibilidad de mejorar este aspecto de nuestros servicios.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.AtentamenteLourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler from Medellin
Posted 26 May 2024
Hotel elevators are really out serviced. Small, slow and inefficient.
Comment from Hotel Management
27 May 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Andres,Thank you for your review.We regret to hear that your experience with our elevators did not meet expectations. Please be assured that we strive for efficiency in all our amenities and we appreciate you bringing this matter to our attention.It is pleasing to note, however, that you found our room cleanliness and service to be satisfactory. We are committed to providing a welcoming and clean environment, along with attentive service to all our guests.We hope to welcome you again in the future. Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 25 May 2024
Overall a good hotel. A couple of things let it down. Dinner food options could be more varied. Some of the staff seemed to want you out of their way. They also didn't turn breakfast tables around quick enough. Large male groups were a touch dominating particularly in the social areas. We wouldn't return for that reason. Good points: reception staff and housekeeping excellent, nice facilities and communal spaces, clean, room was modern and well equipped, right next to the beach, great breakfast options although can get busy. A lovely hotel with a couple of minor issues for us however large males groups was the key issue for us.
Comment from Hotel Management
27 May 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Ian,Thank you for your review.We regret to hear that your dining experience did not fully meet your expectations and appreciate your suggestion for a more varied dinner selection. We are also sorry if you felt any discomfort due to the demeanor of some of our team members; we strive to provide a welcoming environment for all our guests.It is pleasing to note your commendation of our reception and housekeeping teams, as well as your satisfaction with the cleanliness and amenities of your room. Our location's proximity to the beach and our extensive breakfast options are aspects we are proud of, and we are delighted you enjoyed these features of our hotel.We hope to welcome you again in the future. Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 10 May 2024
Close to the beach, restaurant and excellent transport links. Very friendly staff.
Comment from Hotel Management
11 May 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Kirsi,Thank you for your positive feedback.We are delighted to hear that our proximity to the beach and excellent transport links contributed positively to your experience. It is also a pleasure to know that the friendliness of our staff met your expectations and added to the enjoyment of your visit.We are grateful for your high regard for the cleanliness of your room and the overall condition of our hotel. Your appreciation for the room amenities and the service provided by our team is sincerely valued, as we strive to ensure a comfortable and memorable stay for all our guests. It is comments like yours that encourage us to continue maintaining our high standards at Occidental Fuengirola.We look forward to welcoming you back on a future occasion.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 28 Apr 2024
Great
Comment from Hotel Management
29 Apr 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Richard,Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler
Posted 25 Apr 2024
Great location to beach and short walk to town. Room was very clean with large and comfy bed. Unusually charge €3 per day to use in room safe! Breakfast was very busy, but the buffet choice was excellent.
Overall great value for money and we’ stay again.
Comment from Hotel Management
27 Apr 2024 by Lourdes Martin Lopez Guest Experience Manager, Hotel Management
Dear Jamie,We appreciate that you took the time to share your experience with us.We regret to hear about your surprise regarding the in-room safe fee; we aim for complete transparency with our services and fees. While the safe is provided at a small additional cost, on the other hand t is gratifying to learn that you found the Occidental Fuengirola's location to be ideal, and that the cleanliness and comfort of your room, along with the extensive offerings at our breakfast buffet, contributed positively to your stay. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Lourdes Martin LopezGuest Experience ManagerHotel Occidental Fuengirola****
by A verified traveler from London
Posted 10 Apr 2024
Super hotel.
Comment from Hotel Management
10 Apr 2024 by Juan J. Cordero
Front Office Manager
Hotel Occid, Hotel Management
Cher Douglas,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Occidental Fuengirola.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Juan J. CorderoFront Office ManagerHotel Occidental Fuengirola****, Manager
