Ratings based on 953 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Could’ve been better if the pool had opened earlier. T & C facilities in the room would’ve been good.
by A verified traveler
Posted 15 Jun 2024
The property was centrally located at the port in Fuengirola. Everywhere is flat so everything is in easy walking distance. The market on Tuesdays for instance, is close and so too is the famous, 'Fish Alley', with all the restaurants, all with a reasonably priced 'Menu del dia'. There is a fridge in the room but no kettle and i did miss that. Breakfast is varied and lovely with plenty of room and prosecco every morning was a nice touch. It was quite basic as hotel rooms go but i have no complaints. If was however quite noisy outside with a stream of coaches and delivery vans outside with engines and air conditioning units running.
by A verified traveler
Posted 8 Jun 2024
Exceptional sky bar with pool and fantastic entertainment!
Comment from Hotel Management
10 Jun 2024 by José Luis Saíz , Hotel Management
Dear Mr. Martin,We would like to thank you for this positive review.We are thrilled that the exceptional sky bar and our rooftop pool left a lasting impression on you. It is delightful to know that you enjoyed the fantastic entertainment we provide for our esteemed guests. Your commendation regarding the cleanliness of our rooms and the overall condition of our hotel is greatly appreciated. Our team strives to maintain high standards to ensure a comfortable and memorable experience for our guests. Furthermore, we are glad that our service met your expectations and that you found the amenities in your room to be satisfactory. The satisfaction of our guests is our top priority, and we are delighted to have achieved this during your stay.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 5 Jun 2024
2 particularly rude staff work here.
Comment from Hotel Management
7 Jun 2024 by José Luis Saíz Director General, Hotel Management
Dear Deborah,Thank you for taking the time to share your review.We regret to hear of your experiences regarding our service. Our team is trained to ensure a pleasant stay for all guests, and it saddens us to learn that we did not meet your expectations on this occasion. We’ll be sure to address your concerns internally as we constantly strive to improve our guest experience.We hope to welcome you back for a return visit.Best regards,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 2 Jun 2024
Not worth the money. Not even coffee making facilities in th rooms.
Comment from Hotel Management
6 Jun 2024 by José Luis Saíz Director General / General Manager, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback.We regret to hear that some aspects did not meet your expectations. Regarding the amenities in our rooms, we offer coffee and tea making facilities for a small fee at the front desk, and we are continually considering guest feedback for future improvements.We aim to offer a great value to our guests, and we apologize if we fell short of your expectations in this regard.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 20 May 2024
Me and a friend stayed at this hotel for 6 days. We loved the hotel, the accommodating staff, the view of the beach out front. And lastly the price that we got for this holiday package was very reasonable!
Comment from Hotel Management
26 May 2024 by José Luis Saíz Director General / General Manager, Hotel Management
Dear Guest,Thank you for positively reviewing your recent visit.We are delighted to hear that your six-day stay at Hotel El Puerto by Pierre & Vacances met your expectations and that you were particularly satisfied with our attentive staff and the breathtaking beach views. It brings us great joy to know that the value for the price you paid contributed positively to your overall holiday experience.We take great pride in maintaining the cleanliness and condition of our hotel, and it is rewarding to see these efforts reflected in your feedback. Your commendation of our service is a testament to the dedication of our team to ensure that every guest's stay is memorable.We look forward to welcoming you back soon. Kind regards,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 18 May 2024
Good property skybar good
Comment from Hotel Management
20 May 2024 by José Luis Saíz Director General , Hotel Management
Dear Madam,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was memorable.It would be our pleasure to have you return on another occasion. Very best wishes,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by José Luis Saíz Director General, Hotel Management
Dear Mr. John,We would like to thank you for this positive review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 25 Apr 2024
Pool closed
Comment from Hotel Management
3 May 2024 by José Luis Saíz Director General / General Manager, Hotel Management
Dear Ms Wendy,Thank you for taking the time to share your feedback.We are truly sorry to hear about your dissatisfaction regarding the pool closure. We understand how important leisure facilities are to our guests' stay. Please be assured that such closures are only made when necessary for maintenance to ensure the safety and well-being of our guests.We hope to have the opportunity to better serve you in the future.Warm regards,José Luis Saíz Director General / General Manager
by A verified traveler
Posted 25 Apr 2024
Fantastic friendly staff was very convenient for my disabled mother
Comment from Hotel Management
29 Apr 2024 by José Luis Saíz Director General, Hotel Management
Dear Mr. Carol,We would like to thank you for this positive review.We're delighted that our staff's friendliness significantly enhanced your visit, and their efforts to accommodate your mother's needs were successful. It is our utmost priority to provide an accessible and comfortable environment for all our guests.Knowing that the condition of the hotel and the quality of our room amenities met your expectations fills us with pride. We strive to maintain a high standard for our guests to ensure a memorable and enjoyable experience.Thank you for choosing Hotel El Puerto by Pierre & Vacances for your stay. We look forward to the opportunity to welcome you back in the future.We look forward to welcoming you back on future occasions. Best wishes,José Luis Saíz Director General / General Manager
