Ratings based on 89 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Definition of hospitality
Posted 7 Nov 2023 on HotelsWe stayed here for a special anniversary celebration. The private Onsen, food and overall hospitality was great value for money.
by A verified traveler
Perfect Couples Getaway
Posted 28 Sep 2023 on HotelsNice place. In a good place of town so you can access things easily. Service was great and the room was really nice. Had a special private suite with access to a private bath and access to the special onsen. Would come back again.
by A verified traveler
Posted 23 Aug 2019
Surprise evening activities were a memorable touch.
by A verified traveler
Nice retreat near Tokyo
Posted 15 Jan 2019 on HotelsI was an amazing and lovely weekend! Everything was perfect.
by A verified traveler from Tokyo
Posted 17 Jul 2018
Lovely atmosphere with nice garden and koi pond. Food is top notch and very traditional. Hotel is a bit older, but is clean and feels welcoming.
by A verified traveler
Wonderful Ryokan
Posted 5 Apr 2018 on HotelsLarge comfortable room with beautiful gardens. A must to go to the gardens to enjoy music Infront of a waterfall with a cup of hot amazake. Dinner was a delicious kaiseiki meal!
by A verified traveler
Posted 19 Jul 2017 on Hotels
Beautiful garden with fishes to feed.
by Toby
Spacious and Accommodating with a touch of luxury
Posted 9 Apr 2017 on HotelsUpon walking in the front doors, we were greeted with such warmth and hospitality from the staff at the desk. Without hesitation, we were escorted to a seating area, served green tea and went through the check-in procedure. The ambiance of the hotel demonstrated it's previous luxurious position, with comfortable leather seats and an impressive view of the waterfall, gardens and ponds - very memorable. The room - each with its' own extremely large shoe area / entrance which is separated from the room, showed the class of this establishment and what it must have been like in its' hay-days. Nonetheless, it is still impressive. As too the room, which was very large with its' own enclosed balcony sitting area where we enjoyed drinks while the kids fed the carp / massive gold-fish from the balcony - another really enjoyable moment. The onsens on the property are very large too, with indoor and outdoor baths to be enjoyed - and at night it is a real treat! Parking was not an issue with a massive outdoor area to park in, but we asked and were able to park right in front of the hotel doors! This made it easy to transport bags and kids :-) All in all, this was a great place with all the amenities of a large hotel. We had our own bar fridge, hot-pot for water, bathroom and more than enough room to swing a cat without doing any harm. The staff were great and the sleep too. Travellers tip: Get up early to visit the world famous Yamanashi shingen-omochi factory, line up early - like 06:00!
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 24 Apr 2024
