Ratings based on 106 Verified Reviews

3.8 out of 5
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from PEREIRA -COLOMBIA

Posted 12 May 2024
.
Comment from Hotel Management
13 May 2024 by B and B Hotel, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
4 out of 5
by A verified traveler

Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by B&B Hotel, Hotel Management
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
4 out of 5
by A verified traveler

Posted 14 Aug 2022 on Hotels
Comment from Hotel Management
15 Aug 2022 by gerante, Hotel Management
Bonjour Madame, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Nancy Frouard lors d'un prochain séjour
1 out of 5
by A verified traveler

Posted 8 Aug 2022
1) No hand soap 2) Sketchy area 3) Worst breakfast on planet Earth 4) Did not see a human being attending the hotel
Comment from Hotel Management
9 Aug 2022 by gerante, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
by A verified traveler

Posted 31 May 2022 on Hotels
Comment from Hotel Management
24 Jun 2022 by gerante, Hotel Management
Bonjour Madame , Monsieur, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Nancy Frouard lors d'un prochain séjour
3 out of 5
by A verified traveler

B&B Nancy Frouard - convenient but disappointing

Posted 19 Apr 2022 on Hotels
Conveniently located and inexpensive, so ideal for a stopover during a long drive. Our family room had a mezzanine with 2 single beds which was fine, however the main level was extremely small - only enough space for one person to stand beside the bed. We could live with those points given the price was very reasonable. Our only gripe was cleanliness - the room was dirty. Yes, the bed linen was crisp and clean, however the rest of the room needed a proper deep clean. My wife spent 30 minutes sanitising everything - including the ciommunsl elevator which was grotty around the buttons etc.
Comment from Hotel Management
9 May 2022 by gerante, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
4 out of 5
by A verified traveler

Great vallue for the money

Posted 24 Sep 2021 on Hotels
Great 24/7 check in system. Good amenities.
Comment from Hotel Management
4 Oct 2021 by gerante, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
2 out of 5
by A verified traveler

Posted 10 Sep 2021 on Hotels
Comment from Hotel Management
13 Sep 2021 by gerante, Hotel Management
Bonjour Monsieur, Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.
5 out of 5
by A verified traveler

Late check-inn allowed.

Posted 25 Aug 2021 on Hotels
I love these self check in machines. I arrived Nancy from Geneva at 2am.I was still able to get my clean airconditioned room, crisp & hot soup from the vending machine. Awesome!
Comment from Hotel Management
31 Aug 2021 by gerante, Hotel Management
Bonjour, Nous sommes ravi que vous ayez apprécié votre séjour dans notre établissement. Au plaisir de vous revoir. Cordialement
4 out of 5
by A verified traveler

Nice room, comfortable sleep

Posted 7 Aug 2021 on Hotels
Room was small but was good enough for a sleepover during our trip to Chamonix. One thing to note is when booking through hotels.com and arriving after hours when check-in desk is closed, you will need a pincode to get in through the main gate and your room. To get that, once you reach the hotel, next to machine between gate and machine there is an assistance caller. You ll have to call them to get your pin code to get in. Apart from that, rest everything can be done yourself. Pretty smooth.
Comment from Hotel Management
31 Aug 2021 by gerante, Hotel Management
Bonjour, nous sommes ravi que vous ayez apprécié votre séjour dans notre établissement. Au plaisir de vous revoir. Cordialement
Back to Hotel Details Showing Reviews 1 - 10 of 106 Next