Ratings based on 134 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2023
Nice time in this facility. Nice spa area. Hiking tours and restaurants are nearby. Check in was a little bumpy. WLAN was non existent in rooms, only in central areas.
Comment from Hotel Management
6 Nov 2023 by Das gesamte Palmenwald Schwarzwaldhof Team, Hotel Management
Thanks for the feedback. You are welcome to let us know at booking@palmenwald.de what we can improve at check-in. We will check the Wi-Fi connection.
by A verified traveler
Posted 1 Jun 2023 on Hotels
Excellent hotel good clean rooms quiet and brilliant location highly recommend a stay here
Comment from Hotel Management
15 Jun 2023 by Romina Klose, Palmenwald Schwarzwaldhof, Hotel Management
We would like to thank you for the positive feedback. The satisfaction of our guests is very important to us. Thank you very much.
by A verified traveler
Posted 30 May 2023 on Hotels
Comment from Hotel Management
15 Jun 2023 by Romina Klose, Palmenwald Schwarzwaldhof, Hotel Management
We would like to thank you for the positive feedback. The satisfaction of our guests is very important to us. Thank you very much.
by A verified traveler
Posted 17 Mar 2023
The receptionist and the administrator were very good to us, allowing us to check-in 6 hours early!
Comment from Hotel Management
20 Apr 2023 by Romina Klose, Palmenwald Schwarzwaldhof, Hotel Management
Thank you for your positive feedback. The satisfaction of our guests is very important to us. We hope to welcome you back to our house. All the best to you. Yours sincerely, Romina Klose
by A verified traveler
Posted 12 Aug 2022 on Hotels
Wi-Fi did not work. Bar shut at 7 pm
No allocated disabled parking and parking in short supply.
Overpriced dinner. menu and no convenient local dining alternative,s.
Hotels.com website states hotel has 2 pools indoor. And outdoor which is untrue.
Access to restaurant requires use of stairs.
This hotel is still stuck in the 19th century.
by A verified traveler
Posted 1 Jun 2015 on Hotels
by Hannah from Basel
Nice hotel but odd experience with employees
Posted 27 May 2015 on HotelsOur stay was pleasant, although our room had strongly slanted ceilings. Unfortunately, the employees seemed very unhappy/annoyed to see guests: checkin and checkout were done by the most unenthusiastic employees I've seen in a hotel for a long time, and in the middle of my afternoon nap, a handyman (repairman?) appeared in our room using the master key. He claimed to need to fix a broken mirror, which was not the case. Later, another employee entered our room with the master key, seemingly not expecting it to be occupied.
by jana vainshtovk
Posted 14 Aug 2014 on Hotels
I was very disappointwm ftom the houskeeping.we had probkem with closet foor that stucked.Took 2days to fix it.and its happened again.the stuff told that they are sorry.the fact thst I cant get my closes was not important for them.
I expect to get cssh back for this.
by Wonderful non franchised hotel
Very attentive staff
Posted 28 Jun 2014 on HotelsThis is a historic hotel which had been complete restored. It has wonderful architectural features such as parkay floors and Greek columns in the main dining room. The staff were very friendly and attentive to our needs. They have a wonderful Spa area with both a large steam room and a large sauna, plus a pool and fitness area as well as they offer massages!
by A verified traveler
Posted 31 May 2014 on Hotels
Excellent facility and great location. Will have no problem recommending this location to friends or family.
