Ratings based on 981 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Smell gross small room holes on the curtains
by A verified traveler from Chicago
Posted 4 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Towels were very thin, took two to dry off.
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We look forward to welcoming you again in the future.
by A verified traveler
Posted 3 Jun 2024
Beds could be a little more comfortable
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 29 May 2024
A little bit of noise
Comment from Hotel Management
30 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We regret any inconvenience caused by the noise. Please be assured that we will take appropriate measures to improve sound insulation in our rooms. We hope you will choose to stay with us again the next time you visit our area.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.
by A verified traveler
Posted 19 May 2024
I liked this motel because it’s has reasonable prices
Comment from Hotel Management
20 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We're delighted to hear that you found our motel to be reasonably priced. Providing excellent value is a priority for us, and we're glad it contributed to your enjoyable stay. We appreciate your business and look forward to welcoming you back on your next visit.
by A verified traveler
Posted 6 May 2024
Their Staff were very welcoming and helpful I appreciate the help i got from the front desk. Very Informative with the town of Visalia.
Comment from Hotel Management
7 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your positive feedback regarding our staff. We are so glad we were able to provide you with a wonderful experience. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 6 May 2024
The lady at the check in was pretty rude. It took almost an hour to have our room ready and it seemed like she did not really want to help us. We are not "karens" because we understand it could be hard dealing with customers so we always try to be kind, but that lady really seemed like she didn't want to be there and was rude.
Comment from Hotel Management
7 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your stay. We apologize for the rude behaviour shown by our staff and are actively investigating your feedback. We hope you will give us another chance to exceed your expectations in the future.
