Ratings based on 500 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Desk clerk was very nice. Beds were comfortable. A lot of privacy due to the fruit trees and shrubs around the property.
Comment from Hotel Management
14 Jun 2024 by Garden Inn & Suites Management, Hotel Management
Dear Robbie,Thank you for your review! We’re pleased to hear you enjoyed our property's comfortable beds and privacy with its lush fruit trees and shrubs. We look forward to welcoming you back soon! Thank You,Garden Inn & Suites Management
by A verified traveler
Posted 9 Jun 2024
it is very convinient to kaiser fresno medical center
Comment from Hotel Management
11 Jun 2024 by Garden Inn & Suites Management, Hotel Management
Dear Baudelio,Thank you for your positive review. We're pleased our location near Kaiser Fresno Medical Center was convenient for you. Your comfort and convenience are our priorities, and we hope to welcome you back for another stay whenever you're in the area.Thank You,Garden Inn & Suites Management
by A verified traveler from Bellflower
Posted 1 Jun 2024
This is a unique hotel! You’re like living at home in an apartment! The trees and plants around are pretty and well kept! The value is well worth it!
Comment from Hotel Management
6 Jun 2024 by Garden Inn & Suites Management, Hotel Management
Dear Alvin,Thank you for your delightful review! We're thrilled you enjoyed our unique hotel and felt at home in our apartment-style accommodations. It's wonderful to know you appreciated our well-kept surroundings and found our value to be worthwhile. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Thank You,Garden Inn & Suites Management
by A verified traveler from Lake Oswego,
Posted 30 May 2024
Worst breakfast selection I have ever seen. Charged extra 25$ for dog, no where to walk it. No grass or yard. Room needed a refresh
Comment from Hotel Management
6 Jun 2024 by Garden Inn & Suites Management, Hotel Management
Dear Walter,We're sorry to hear your experience fell short of expectations. Our team will review our breakfast selection and consider improvements. Regarding pet fees and facilities, we apologize for any inconvenience. Your feedback is invaluable, and we hope to provide a more satisfying stay in the future.Sincerely,Garden Inn & Suites Management
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Garden Inn & Suites Management, Hotel Management
Dear zhiqi,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip. Thank You,Garden Inn & Suites Management
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 23 May 2024
The gentleman at the front desk was very nice. However, the place is a bit run down and that would be fine if i hadn't found crumbs or something similar in my bed. I slept on top, no longer believing it clean. Also, a pior guest had left a razor on top of the shower, so clearly the housekeeping isnt very good. No offer to take money off our stay was made, but nor did I ask. The flowers on the grounds were pretty and the pool and hottub looked clean. Breakfast was good.
Comment from Hotel Management
28 May 2024 by Garden Inn & Suites Management, Hotel Management
Dear Renee, Thank you for sharing your experience with us, and we apologize for the issues you encountered during your stay. It's great to hear that you found the gentleman at the front desk to be very nice and that you enjoyed the aesthetics of our grounds, as well as the cleanliness of the pool and hot tub, and the quality of breakfast.However, we're sincerely sorry for the cleanliness lapses you mentioned in your room. This is not up to our standards, and we will address this with our housekeeping team to ensure such oversights are not repeated. We appreciate your understanding and patience in this matter.If you ever find yourself in a similar situation in the future, please don't hesitate to bring it to our attention during your stay so we can promptly address it and make it right for you. Your comfort and satisfaction are our top priorities, and we would have been more than happy to offer a solution or compensation for any inconvenience caused.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank You,Garden Inn & Suites Management
by A verified traveler
Posted 22 May 2024
The staff were friendly, the breakfast was decent for hotel breakfasts, the area is nice to walk through and shaded for the hot days. The ac didn't work is my only complaint.
Comment from Hotel Management
28 May 2024 by Garden Inn & Suites Management, Hotel Management
Dear Julian, Thank you for sharing your experience with us. We're glad to hear that you found our staff friendly, enjoyed the breakfast, and appreciated the pleasant surroundings for walks. However, we apologize for the inconvenience caused by the AC not working properly. Your feedback is valuable, and we'll address this issue promptly to ensure that all our facilities are in top condition for our guests' comfort. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank You,Garden Inn & Suites Management
by A verified traveler
Posted 19 May 2024
The A/C was making a lot of metal on metal noise. We had to unplug from the wall. No elevator service to the 4th floor, not just our wing but ALL elevators were down.
Comment from Hotel Management
22 May 2024 by Garden Inn & Suites Management, Hotel Management
Dear Ben, We apologize for the inconvenience you experienced with the A/C noise and the lack of elevator service during your stay. Ensuring your comfort and convenience is our priority, and we regret falling short of your expectations in this regard. Our maintenance team will promptly address the A/C issue to prevent any recurrence, and we'll work to expedite repairs on the elevators to minimize disruptions for our guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to regain your trust and welcome you back for a more seamless experience at our Garden Inn. Thank You,Garden Inn & Suites Management
by A verified traveler
Posted 17 May 2024
Beautiful Rooms with living room
Jacuzzi and pool. Good Breakfast.
I would choose this Hotel again and recomend in the future!
Comment from Hotel Management
21 May 2024 by Garden Inn & Suites Management, Hotel Management
Dear Agnes, It's wonderful to hear that you enjoyed your stay with us and that you found our rooms beautiful, with the added luxury of a living room and Jacuzzi! We're thrilled that you also appreciated our pool and the quality of our breakfast offerings. Thank you for your kind words and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank You,Garden Inn & Suites Management
