Ratings based on 2,445 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Checked into my room and refrigerator had a leak and no microwave. We were moved to another room which was a little bigger but we later learned that this room had roaches in it. Roaches seem around property as well.
Comment from Hotel Management
13 Jun 2024 by Kourtney, Hotel Management
Dear Annette,While our team takes pride in perfectly detailing our hotel prior to guest arrival, we regret that there were some details missed that prevented you from fully enjoying the stay. Thank you for bringing this to our attention. Please know that this is being shared with the team in hopes that we might one day have the opportunity to welcome you back for a more cherished experience.All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 12 Jun 2024
Good
Comment from Hotel Management
13 Jun 2024 by Kourtney, Hotel Management
Dear sandeep reddy,We appreciate your 5-star review and invite you to settle in again anytime.All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 11 Jun 2024
Staff super friendly and accommodating!
Comment from Hotel Management
13 Jun 2024 by Kourtney, Hotel Management
Dear Michele,Our team loved hosting you and we are elated that your visit was absolute perfection. Thank you for sharing your thoughts and we look forward to your return.All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 11 Jun 2024
very nice
Comment from Hotel Management
13 Jun 2024 by Kourtney, Hotel Management
Dear Mia,Thank you for sharing your thoughts on the visit and we invite you to settle in again anytime,All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 10 Jun 2024
Place is nice, but staff was a little rude at check in. Also, the $10/day dining credit was not applied to our account till we asked. Only $20 was applied when we asked when we stayed for 3 days. A guest should not have to ask for something that was included in an e-mail.
Comment from Hotel Management
11 Jun 2024 by RSNOLA, Hotel Management
Dear Marie,While we have quite the reputation for warmth and genuine hospitality, we regret that this was not entirely your experience during the stay. Thank you for bringing this to our attention and we look forward to winning your heart in full the next time you are in the French Quarter. All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 10 Jun 2024
Location
Friendly staff
Rooms were nice and clean with awesome blackout window shades.
Comment from Hotel Management
11 Jun 2024 by Royal Sonesta New Orleans , Hotel Management
Dear Margaret Ann,Greetings from New Orleans and thank you for sharing this review. We are delighted that you so richly enjoyed the stay and invite you to make yourself at home again anytime.All the best,Royal Sonesta New Orleans
by A verified traveler
Posted 10 Jun 2024
We enjoyed our stay. Friendly staff and nice accommodations. pool area needs updating,
Comment from Hotel Management
11 Jun 2024 by Royal Sonesta New Orleans , Hotel Management
Dear Carlos,It was a pleasure to welcome you and we are elated that you enjoyed the stay. Thank you for sharing your perspective on how we might have further enhanced your visit and we look forward to hosting you again one day soon.All the best,Royal Sonesta New Orleans
by A verified traveler from Jersey City
Posted 10 Jun 2024
Such a great location for bars and restaurant options. Pool ambiance was good also. Enjoyed the bar out in the pool area.
Comment from Hotel Management
10 Jun 2024 by Royal Sonesta New Orleans , Hotel Management
Dear Adalinda,We take great pride in providing a space that has everything that our guests need to enjoy their time in the city and are thrilled that our central location served as the perfect home base for all of your local explorations. Thank you for sharing your review and we invite you to join us again anytime.All the best,Royal Sonesta New Orleans
