Ratings based on 1,034 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from abbotsford
Posted 8 Jun 2024
Liked the fact they provided breakfast buffet, very good staff was excellent
by A verified traveler from abbotsford
Posted 8 Jun 2024
Small convenient items for sale like bottled water, chip, snacks etc absolutely over priced.
by A verified traveler
Posted 4 Jun 2024
I stayed for 3 nights. The experience was good. The coffee maker was not working. But coffee was available in the lobby so did not make a difference. For some reason, the breakfast on the 3rd day was not as good. But the front desk people Ms.Ricknie and Michelle the older women were very nice, helpful, and friendly. At the valet Mr. Darnen was, really nice. Would definitely stay there again and recommend this property
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Amardeep, thank you for your feedback. Homewood Suites by Hilton New Orleans French Quarter is delighted to hear that overall you had a good experience. It’s great to know that our team members Ms. Ricknie, Michelle, and Mr. Darnen made a positive impression during your stay. We note your suggestions regarding the coffee maker and breakfast inconsistency and will review these areas for improvement. We appreciate your recommendation and look forward to welcoming you back in the future.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Vacara, thank you for taking the time to provide your rating. It is regrettable to hear that your experience did not meet expectations. The team constantly strives to improve and values guest feedback. Should you choose to stay with us in the future, we would love the opportunity to provide you with a better experience.
by A verified traveler
Posted 2 Jun 2024
We were told check in was at 4 pm. Arrived to check in at 330 I was told we were early but the room should be ready soon. Obviously we were early so I waited until about 10 after 4. Went up to ask if the room would be ready soon. I was told they are currently working on it. I sat back down and my husband and kids came in. At 430 I went back up they told me they were still cleaning the room. I asked to clarify that check in was at 4 pm. It took my mother in law going up at 455 to tell them we wanted a refund before our room was finally “ready”. This entire time we had a baby screaming in the lobby which multiple people complained about as well. When we finally got to the room the hallway was covered in bags of trash which were still there the next morning. I would never stay here again and certainly never recommend it.
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Courtney,Thank you for sharing your experience. The feedback about your check-in process and room cleanliness has been noted. It is always our aim to provide a seamless and welcoming stay for all our guests, and your comments will be taken into consideration to improve our services. We're sorry your visit did not meet your expectations.Thank you again for your review.
by A verified traveler
Posted 31 May 2024
Hotel puts forth quiet time hours beginning at 10:00 PM for the comfort of their guests. This was not enforced. Guests returning after 1:00 AM were noisily talking, laughing in the hallways disturbing peace & sleep of some guests.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Jeffrey, thank you for taking the time to share your experience. It's great to know that you appreciate our efforts to create a comfortable environment. The issue you mentioned regarding the late-night noise will be looked into to ensure all guests enjoy a peaceful stay in the future. We hope to have another opportunity to provide you with a better experience at Homewood Suites by Hilton New Orleans French Quarter. Safe travels!
by A verified traveler
Posted 30 May 2024
Excellent: location, buffet breakfast, staff and beautiful room.
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Elsie, thank you for your glowing feedback! The team at Homewood Suites by Hilton New Orleans French Quarter is delighted to know you appreciated the location, breakfast, our team members, and your room. We’re looking forward to welcoming you back soon!
by A verified traveler
Posted 29 May 2024
Upon arriving checkin was good. But far as the up keeping of the rooms being cleaned HORRIBLE. Arrived on Saturday and checked out on a Wednesday and only 1 day of cleaning and I was told they don’t do housecleaning every day. If I would’ve known that I would’ve stayed somewhere else.And I received fresh towels on Tuesday.
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Rayonda, it's great to hear that your check-in experience went smoothly. The experience with the room maintenance and towel service you described should not have been the case. Housekeeping services can sometimes vary, and a better understanding of this during your stay might have made things clearer. Your feedback is valuable and will be taken into consideration.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Charlene, thank you for rating your recent stay with Homewood Suites by Hilton New Orleans French Quarter. We're glad you enjoyed your time with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 28 May 2024
Disappointed! Room was unclean. Asked for ice bucket and was told it was on its way. The next day came and I went to front desk and requested again and when he called on walkie she yelled “ain’t no more”. I begin to iron outfit for dinner party, iron was damaged and discolored clothes. I requested an iron and they brought an ironing board. Room service should have been every other day. Room was half cleaned at check in. We did not see until she knocked on door before check out and asked what time y’all leaving. I’ve been waiting on my deposit for days! I’m livid and unhappy!
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Rita, thank you for sharing your feedback. It's concerning to hear your stay did not meet expectations. The issues with your room and service experience are being reviewed. The team aims to ensure all guests have a comfortable and pleasant stay. The deposit matter you mentioned is also being looked into promptly. Your experience will help improve future stays.
