Ratings based on 437 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Our check in was great.
When we came back after our visit and pull the sheets back there where yellow stains at the end of the bed . I was ill and couldnt deal with it so we slept on top of the sheets.
Comment from Hotel Management
31 May 2024 by wyndham, Super 8, Hotel Management
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort for our guests is of utmost importance to us. We have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 26 May 2024
Nothing
Comment from Hotel Management
31 May 2024 by wyndham, Super 8, Hotel Management
Thank you for your feedback, Chris. We apologize for the disappointment you experienced during your stay. Your satisfaction is important to us, and we regret that we did not meet your expectations on this occasion. We would appreciate the opportunity to learn more about your experience and address any concerns you may have. Please feel free to reach out to us directly so we can further discuss your stay.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
31 May 2024 by wyndham, Super 8, Hotel Management
Thank you, Amy, for taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short in your case. Your comments are valuable to us, and we will use them to improve our services and facilities. If there are specific issues you would like us to address, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
by A verified traveler
Posted 17 May 2024
Toilet handle broken, tv didnt work, refrigerator didnt work . Floor was dirty. Beverage machine didnt work.
Comment from Hotel Management
17 May 2024 by Wyndham, Super8, Hotel Management
Dear Greg,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.We're truly sorry to hear about the issues with the toilet handle, TV, refrigerator, and beverage machine. Please know that this is not the standard of service we aim to provide, and we are working diligently to address these maintenance issues promptly.Ensuring our facilities are in excellent condition is a top priority, and we are taking immediate action to rectify these concerns to prevent similar occurrences in the future.We understand the importance of a clean and functional environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback will be shared with our team to ensure we learn from this experience and make necessary improvements.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.
by A verified traveler
Posted 16 May 2024
Staff was great, beds were clean but the bathroom was very run down. Overall stay was good.
Comment from Hotel Management
17 May 2024 by Wyndham, Super8, Hotel Management
Thank you, Crystal, for taking the time to share your feedback with us. We're thrilled to hear that you found our staff great and the beds clean. Your satisfaction is our priority, and we're sorry to hear about the state of the bathroom. Rest assured, we'll address this promptly to ensure a better experience for our future guests. We hope to welcome you back for an even more enjoyable stay.
by A verified traveler
Posted 14 May 2024
Very very dirty and in room water damage, facia is falling off, mold on the ceiling. Really bad but good food and we slept well.
Comment from Hotel Management
15 May 2024 by Wyndham, Super8, Hotel Management
Thank you for sharing your recent experience at [Hotel Name]. We are truly sorry to hear that your stay did not meet your expectations, and we apologize for the cleanliness and maintenance issues you encountered in your room.Please know that we take your feedback seriously, and we have already taken steps to address the issues you mentioned with our housekeeping and maintenance teams. It's disappointing to hear that we fell short during your visit, but we are committed to ensuring that all our guests have a comfortable and enjoyable stay.
by A verified traveler
Posted 8 May 2024
The room was nice although the bedspread had several cigarette burn holes and even the carpet had a few burn holes. The TV had a problem with the picture freezing off and on and it did it in every channel. But location was good to restaurants and shopping.
Comment from Hotel Management
11 May 2024 by Wyndham, Super8, Hotel Management
Thank you for sharing your feedback. We're glad you enjoyed our room and convenient location.We apologize for the inconvenience caused by the cigarette burns and TV issue. Our teams are addressing these promptly to ensure a better experience for future guests.We value your patronage and hope to welcome you back for an improved stay.
by A verified traveler
Posted 4 May 2024
Nice staff
Comment from Hotel Management
8 May 2024 by Wyndham, Super8, Hotel Management
We're thrilled to receive your positive feedback, Elizabeth! Thank you for taking the time to share your experience with us. We're delighted to hear that our staff made a positive impression on you during your stay. Providing excellent service is our top priority, and we're glad to know that our team met your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
8 May 2024 by Wyndham, Super8, Hotel Management
Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know. We can't wait to welcome you back for another five-star experience!
by A verified traveler
Posted 27 Apr 2024
I didn’t like the fact my room didn’t lock and anyone could have came in to my room. And the maid cleaned it and didn’t do anything about it.And when we realized it that is when they did something about and put me in a different room finally. You can’t tell me they didn’t know about it in the first place.
Comment from Hotel Management
8 May 2024 by Wyndham, Super8, Hotel Management
I'm truly sorry to hear about the security issue you experienced during your stay. Your safety and peace of mind are paramount to us, and we deeply regret any discomfort or concern caused by the door not locking properly.We understand the seriousness of this matter and have taken immediate action to investigate and rectify the situation. Rest assured, we take all reports of security concerns seriously and have implemented measures to prevent such incidents from occurring in the future.We apologize for any inconvenience or frustration you experienced as a result of this issue and appreciate your understanding. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us. Your feedback is invaluable as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and regain your trust. Thank you for bringing this matter to our attention.
