Ratings based on 23 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2023
Ok
Comment from Hotel Management
21 Jun 2023 by Eva, Hotel Management
Dear Dumbuya Ishaka,Thanks for your feedback.Welcome to Bintumani Hotel again whenever you come back to Sierra Leone.Best wishes
by A verified traveler
Posted 3 Apr 2023
Not that good
by A verified traveler
Posted 30 Oct 2019
The rooms are old and ACs don't work properly. The staff took so long to the request about the change of the room
Comment from Hotel Management
13 Nov 2019 by Eva , Hotel Management
Dear Sir / Madam,
Thank you for your feedback. Your complaint has been forwarded to related department. We will try our best to do the improvement. Always at your service and hope to see you next time.
by A verified traveler
Posted 2 May 2019 on Orbitz
Comment from Hotel Management
2 May 2019 by Eva HE, Hotel Management
Thank you for your comment. Hope to welcome you again.
by A verified traveler
Posted 8 Apr 2019 on Travelocity
Comment from Hotel Management
9 Apr 2019 by Eva HE, Hotel Management
Thank you for your feedback. We are glad that you had a good time here with us.
by A verified traveler
Ghost hotel in Sierra Leone
Posted 5 Mar 2019 on Hotels The hotel is in the middle of nowhere but security is good and also staff have a hard time to use their credit card machine and that might take you 30 minutes to 45 minutes just to charge your card for a simple dinner
Comment from Hotel Management
8 Mar 2019 by Eva HE, Hotel Management
Dear Sir / Madam,
Thank you for your praise of our security. Sometimes the credit card machine can not connect to the bank due to signal problems. Sorry for any inconvenience this had brought to you. Sincerely looking forward to welcome you next time.
by A verified traveler
Posted 12 Feb 2019
The TV in our room never worked but the staff were very professional and the restaurant food was good.
Comment from Hotel Management
13 Feb 2019 by Eva HE, Hotel Management
Dear Sir / Madam,
Thank you so much for your praise of our staffs and we are glad that you liked the food we prepared. So sorry about the TV in your room. Next time you can inform our front desk staff about the room problem, they will send maintenance staff to help you. Looking forward to welcome you back next time.
by A verified traveler
Posted 26 Jan 2019
I was shocked to find out that a Sierra Leonean hotel would cater solely to Chinese customers. I bet no hotels in China would do the same. Where is the Sierra Leonean pride? Very limited local food, only Chinese foods. I changed rooms more than 3 times, due to infestations by what appeared to be termites. Breakfast was very poor. No pancakes, cheeses for omlets were very gooey. Management needs to understand that there are other customers at the hotel, apart from Chinese. Shout outs to the kitchen staff, including Kaday, Bah, Hassan, to name a few. The room attendant, Kaday was also very good. The hotel is quiet with a lot of potentials. Management needs to be more considerate and run the hotel like a facility in Sierra Leone, not like China. The Chinese need to adapt to the Sierra Leonean culture, including the food.
by A verified traveler from Amman, Jordan
Posted 3 Nov 2018
Nice people, healthy food, beautiful view from where the hotel is located, I enjoyed the early morning breeze.
Comment from Hotel Management
8 Nov 2018 by Eva HE, Hotel Management
Dear Mr. Abdelkarim,
Thank you for your praise. Glad to know that you had a nice experience in out hotel.
Hope to welcome you back next time you come to Freetown.
Recommended
for Everyoneby A verified traveler from china
Posted 23 Jul 2018 on CheapTickets
Nice hotel, close to the beach 🏝 🏖 , love;y workers, it’s an intercultural exchange hotel, the Chinese people are friend;y and supportive, I stay here every time I visit my country, I feel more comfortable staying here than staying in my own home haha. They always give me good discount for my long term stay, they always forgive me because my son is very playful and stubborn and causes allot of trouble lol, kids. It’s the only hotel the president and other diplomats highly trust to host their meetings and events, as I’m writing now, I’m here with the Chinese President, it feels amazing. Very reasonable and family friendly \, I highly recommend
Comment from Hotel Management
14 Aug 2018 by Eva HE, Hotel Management
Thank you so much for your high praise Mr. Ada Yang. We are always here to welcome you back. Hope to stay with you whenever you come back to Sierra Leone.
