Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
We really enjoyed our stay. Lovely area, wonderful staff, clean room, and was perfect for our long weekend.
Comment from Hotel Management
2 Jun 2024 by Donna GM, Hotel Management
Hello Abby, Thank you for your kind words. My staff put in all their effort to make all happy. Enjoy your summer.
by A verified traveler from McMasterville
Posted 27 May 2024
Nice stay
Comment from Hotel Management
28 May 2024 by Donna GM, Hotel Management
Hello Dominic, Thank you for taking the time in leaving us your review. Much appreciated. Enjoy your summer. Hope to see you again.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Donna GM, Hotel Management
Hello Teri, Thank you for taking the time and leaving us your review. I am sorry your experience was not a 5. I would like to know why you gave us a 2.
by A verified traveler
Posted 26 May 2024
We wanted to stay somewhere close to Freeport-this spot is very convenient and the parking is free. Upon entering the hotel unit, there was an unpleasant smell(the premises is listed as no smoking but there was a strong smell of marijuana and a perfume smell perhaps used to try to mask it). The rooms are very compact- definitely tighter in overall space than the Best Western we stayed in near Acadia. Check-in time is 3:00 but we were turned away when we attempted to check-in even slightly earlier than that time. We understood and came back closer to 5:00pm but the next morning, as we saw rooms being cleaned very early- 7:30am, it was a safe assumption that our rooms were likely ready and we could have been allowed to check-in an hour earlier if the individual at the desk would have been flexible. Again- not a deal breaker but some understanding would have been appreciated. The breakfast was typical of what you might expect. Overall, as this was our first stay at an Ascend Hotel, it wasn’t exactly the experience we had hoped for.
Comment from Hotel Management
28 May 2024 by Donna GM, Hotel Management
Hello Jennifer, I apologies for you not checking in early. We do have an early check in fee as all the other hotels. If you were not will to pay this we do ask for you to come back. Sorry this is all hotels policy. I am sorry that your experience was not what you hoped for. Our breakfast is better the the normal breakfast. As our rooms are a little smaller the other hotels the comfort of the room is cozy.
by A verified traveler
Posted 26 May 2024
Cool little place! Close to Freeport (not walking distance to things) but just a tiny short drive!
Slept amazingly and our room was great. My only complaint is that when i checked in, the front desk agent said my room number out loud for the whole lobby to hear which i don’t like. Better safe than sorry when it comes to that stuff!
Comment from Hotel Management
28 May 2024 by Donna GM, Hotel Management
Hello Taylor, I deeply apologize for the loudness of my employees voice. This is the first time hearing this kind of complete. We will be talking about this during our next meeting. Thank you for brining this to my attention. Happy to hear you had a nice stay with us. Enjoy your summer.
by A verified traveler
Posted 23 May 2024
We arrived late at night and our room was dirty. Dark curly hairs in the toilet and on towels, and feces on the toilet seat.
Comment from Hotel Management
24 May 2024 by Donna GM, Hotel Management
Hello Constance, My biggest apologies. I can't even begin on how to apologies for this. I already have looked into who cleaned this room before you and had a team meeting about cleanness. This should have never happened. Thank you for bringing this to my attention. We do hope you will give us an another chance. Again I am so sorry. Enjoy your summer
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Donna GM, Hotel Management
Hello John, Thank you for taking the time and leaving us your review. Much appreciated. Enjoy your summer.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Donna GM, Hotel Management
Hello Darion, Thank you for taking the time and leaving us your review. Much appreciated.
by A verified traveler
Posted 14 May 2024
dont go there, dirty, old and unkept.
Comment from Hotel Management
20 May 2024 by Donna GM, Hotel Management
Hello Paul, I thank you for taking the time and leaving us your review, but I don't think you are accurate. We do not have a dirt hotel. Our Housekeeping staff take pride in cleaning the rooms. The Hotel was remodeled little over 3 years ago and yes maybe it does need another one, but it's not that old. I do not agree with your review.
by A verified traveler from Springfield
Posted 6 May 2024
The place was clean and staff was very accommodating. Perfect for what we needed just for a one nights stay.
Comment from Hotel Management
7 May 2024 by Donna GM, Hotel Management
Thank you Kathy for your kind words. Hope you have safe travels. Hope to see you again. Enjoy your summer.
