Ratings based on 282 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 19 May 2024
Stay Away: A Hotel from Hell
If I could give this hotel zero stars, I would. My recent stay at Lighthouse Pointe at Grand Lucayan Resort was an absolute nightmare, and I wouldn't wish it upon my worst enemy.
Let's start with the rooms. We booked three rooms for our group, and each one was a disaster in its own right. In the first room, we were greeted by a half-naked man who seemed just as surprised to see us as we were to see him. It was a clear violation of privacy and left us feeling incredibly uncomfortable.
In the second room, the air conditioning and shower were both non-functional. We might as well have been sleeping in a sauna, and the bathroom experience was like standing under a faucet stuck on scalding hot, with no relief in sight. And as if that weren't enough, we encountered the same issues in another room. It was like playing a cruel game of musical chairs with our accommodations.
But the pièce de résistance? A cockroach. Yes, you read that correctly. One of the rooms was infested with cockroaches, and despite multiple complaints to the cleaning staff, they left the unwelcome guest to roam freely throughout our entire stay. It was utterly disgusting and unacceptable.
And let's not forget about the all-inclusive debacle. This hotel advertised itself as "all-inclusive," but in reality, there were only three sad excuses for meals available, each lacking any semblance of flavor. It was like eating cardboard with a side of disappointment.
by A verified traveler
Posted 16 May 2024
In 3 nights we have 4 rooms , every thing is broken
Comment from Hotel Management
19 May 2024 by N. Clarke, Hotel Management
Good Day Roberto, Thank you for your feedback. We aim to provide a positive experience for every guest and we are sorry to hear that you were dissatisfied during your recent visit at our resort.We sincerely hope that we can be afforded the opportunity to welcome you again in the near future. We will certainly use your review to further improve our product. Thank you once again for taking the time to tell us of your experience.Warm regards
by A verified traveler
Posted 9 May 2024
Floyd and Moose made our trip. The whole staff was amazing! Definitely going back soon!
Comment from Hotel Management
19 May 2024 by N. Clarke, Hotel Management
Good Day Rick, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, Freeport, Bahamas! We are happy to hear that you were pleased with the services of our team. We do look forward to welcoming you again to enjoy our amazing staff and our beautiful shores! Until then,Warm regards
by A verified traveler
Posted 8 May 2024
It was a beautiful facility, great staff and a much needed relaxed getaway. Also enjoyed meeting the friendly locals at the market.
Comment from Hotel Management
19 May 2024 by N. Clarke, Hotel Management
Good Day Herbert, Greetings From The Grand Lucayan, Freeport, Bahamas! We appreciate you taking the time to give us a review and are pleased to hear that you were able to relax during your stay with us. We certainly hope that we would have the pleasure of welcoming you again in the not too distant future! Until then, Warm regards,
by A verified traveler
Posted 21 Apr 2024
It is a beautiful hotel.
Comment from Hotel Management
27 Apr 2024 by N. Clarke, Hotel Management
Good Day Bruce, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, Freeport, Bahamas! We look forward to welcoming you again to enjoy the beauty of our Sun, Sand & Beach! Until then,Warm regards,
by A verified traveler
Posted 18 Apr 2024
The people that work there were the nicest ever!
Comment from Hotel Management
27 Apr 2024 by N. Clarke, Hotel Management
Good Day Kathy, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give a feed-back on our property. We hope to have the pleasure of welcoming you back again! Until then,Warm regards,
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
7 May 2024 by N. Clarke, Hotel Management
Good Day Charles!Warm regards from The Grand Lucayan, Freeport, Bahamas!
by A verified traveler
Posted 12 Apr 2024
Great service by all employees
Comment from Hotel Management
15 Apr 2024 by N. Clarke, Hotel Management
Good Day John, Greetings From The Grand Lucayan, Freeport, Bahamas! We appreciate you taking the time to give us a review and are pleased to hear that Great Service was extended to you by our employees. We hope that we would have the pleasure of welcoming you again! Until then, Warm regards,
by A verified traveler
Posted 7 Apr 2024
The property was very good. They have adjacent buildings that were not open due to the hurricane back in 2019. Dining was limited.
Comment from Hotel Management
8 Apr 2024 by N. Clarke, Hotel Management
Good Day Brian, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate you taking the time to give your review of our property. We hope to have the pleasure of welcoming you back in the not too distant future. Until then,Warm regards,
