Ratings based on 642 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The room smells of perspiration. The 2 sinks have multiple pitted areas.
I questioned whether the bed sheets were changed.
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn, Hotel Management
Thank you for your review. Bed sheets are changed everyday for checkout guest.
by A verified traveler
Posted 14 Jun 2024
There is no planet where this is 9.2 rated motel. Half that. My room was painted in a rush. Drip marks everywhere. Even in thecsink. Water tasted of chemicals. Old tv. Missing things like towel hooks on the door. Mattress was mushy. Outside of motel and common areas were in disrepair. Not really in Freeport. Far south. Not much there. I am so mad that i picked them over a motel called 44 something because they said that was under construction. It looked way better passing by. Same price too. Bfast was taken away b4 i could try. Seemed like basic bagels, etc. Its not terrible. Just nowhere near the rating. I had to give them one less star because of that.
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn, Hotel Management
Thank you for sharing your feedback.
by A verified traveler from Seabrook
Posted 13 Jun 2024
Hard time communicating with front desk person.(strong accent). TV not working properly.
Comment from Hotel Management
15 Jun 2024 by Casco Bay Inn, Hotel Management
I apologize for the inconvenience.
by A verified traveler
Posted 13 Jun 2024
Clean. Pleasant helpful management.
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn , Hotel Management
Thank you for a great review!
by A verified traveler
Posted 12 Jun 2024
It was nice and clean.
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn , Hotel Management
Thank you for your review. I’m glad you enjoyed your visit.
by A verified traveler
Posted 12 Jun 2024
Friendly staff, very accomodating. Good variety of fresh, inviting choice for continental breakfast
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn , Hotel Management
Thank you for a great review!
by A verified traveler
Posted 12 Jun 2024
I was expecting a little more, given the high ratings on Trip Advisor. Yes, my room was clean and comfortable, which is important to me. The rest of the property was dark and not so nice. However, I was very disappointed with the breakfast offered. Very few options, and, besides the few pieces of fruit, it was all processed carbs. Also, there was no water available....except from the bathroom sink.
Comment from Hotel Management
14 Jun 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback! I apologize for any inconvenience.
by A verified traveler
Posted 11 Jun 2024
Over priced, old building.
Comment from Hotel Management
12 Jun 2024 by Casco Bay Inn , Hotel Management
Thank you for your review.
by A verified traveler
Posted 10 Jun 2024
We stayed for one night. The place is clean and convenient. A little pricey but that's the area.
Comment from Hotel Management
10 Jun 2024 by Casco Bay Inn, Hotel Management
Thank you for sharing your feedback. I’m glad your stay was enjoyable with us!
by A verified traveler from Western Springs
Posted 9 Jun 2024
Close to stores, and close to our family. Hallways are quite dark. New carpeting is nice. Convenient parking. Simple and adequate breakfast.
Comment from Hotel Management
9 Jun 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback!
