Ratings based on 614 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Honestly; in my opinion; this facility is nothing more than a place to hang your hat!!
I'd say it's under fairly new management with staff that barely speak English!!
They never asked for photo ID or a credit card for verification upon check in.
The room had been freshly painted; poorly. Leaving paint drippings all over the floor. The bed was very uncomfortable. The place was noisy too.There was no coffee maker in the room. There was a single trial size shampoo bottle; no conditioner. There was an ironing board; no iron.
The included breakfast was limited and mediocre to say the least. And; apparently there is only ONE salt shaker in the WHOLE facility and someone had taken it to their room; who knows when!!.
I asked for a receipt at checkout and was told they don't give receipts; electronically or paper!! WHAT??? Have never heard of this.
So; overall; we did not like our stay at this facility and will never be returning.
Comment from Hotel Management
22 May 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback. I apologize for any inconveniences.
by A verified traveler
Posted 21 May 2024
This is a charming hotel for the price. Clean, friendly staff, quiet, comfortable beds & pillows. Highly recommend.
Comment from Hotel Management
22 May 2024 by Casco Bay Inn, Hotel Management
Thank you for sharing your experience and I’m glad to hear your stay was pleasant with us!
by A verified traveler
Posted 20 May 2024
Clean and modern. Comfortable bed.
Comment from Hotel Management
21 May 2024 by Casco Bay Inn, Hotel Management
Thank you for sharing your feedback!
by A verified traveler
Posted 18 May 2024
Nothing special, just average.
Comment from Hotel Management
20 May 2024 by Casco Bay Inn, Hotel Management
Thank you!
by A verified traveler
Posted 18 May 2024
We saw much work going on to make improvements to the rooms and property!
Comment from Hotel Management
20 May 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback!
by A verified traveler from Farmington
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Casco Bay Inn, Hotel Management
Thank you for a great review!
by A verified traveler
Posted 12 May 2024
Smelled like mold or mildew. It was cold so we ran the heat. Bearings in heater fan sqeeled all night. Probably would not stay here again.
Comment from Hotel Management
12 May 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback and apologies for any inconveniences.
by A verified traveler from PRESQUE ISLE
Posted 6 May 2024
Good location.
Comment from Hotel Management
6 May 2024 by Casco Bay Inn, Hotel Management
Thank you for a great review!
by A verified traveler from Ellsworth
Posted 4 May 2024
It was okay. Some updating of the 2nd sink area would help as well as furnishings.
Comment from Hotel Management
4 May 2024 by Casco Bay Inn, Hotel Management
Thank you for your review!
by A verified traveler from Laconia
Posted 4 May 2024
Beware! This property is NOT a 9.2 rating but rather a 2.0. There is no way that visitors exclaimed “wonderful” or “exceptional” about this very underwhelming and eerily dilapidated property. The place was vacant, and in various states of disrepair (unpatched walls, torn shades/curtains in the windows, the hall smelled of day old fish, the walls in the room were grimy with splotches of oily stains and random children’s stickers on the walls, the bathroom was straight out of a 60’s motel with chipped vanity and dirty floor tiles. Upon arrival we were told to park out back as it was “safer”. When we pulled into the back parking lot, we were taken aback by a pile of queen mattresses at the corner of the building. Open windows on the first floor revealed empty rooms with a mattress or two on the floor. This did not in any way reflect the rating and clearly fake reviews. Expedia needs to get this property off of their site. Buyer beware! Not as pictured nor did the reviews reflect what we walked into.
Comment from Hotel Management
4 May 2024 by Casco Bay Inn, Hotel Management
Thank you for your feedback and I apologize for any inconveniences. We are under renovations which will be completed soon.
