Ratings based on 980 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
The hotel is nice, comfortable beds. I hardly slept though - a bunch of kids were running through the halls and shrieking till almost 11, and then the alarm clock in the room went off at 4.30 am. Not a pleasant experience.
by A verified traveler
Posted 30 Apr 2024
This was a quick over night stay after a long day of travelling. The staff was wonderful, the beds were clean and comfortable.
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Elizabeth!Thank you for sharing your wonderful experience with us!We're thrilled that our hotel served as a convenient and enjoyable stopover for you during your travels through Fredericton. Your satisfaction is our priority, and we're glad we could meet your expectations.Thank you for your kind words about our staff. We take pride in our team, who are dedicated to ensuring our guests feel welcomed and valued throughout their stay.It’s fantastic to hear It's fantastic to hear that you enjoyed a pleasant stay in our clean and comfortable accommodations.We are looking forward to welcoming you back soon.
by A verified traveler
Posted 29 Apr 2024
Good service and fast check in love it
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Mylaine!Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a positive experience with our service and had a fas check in experience. Providing exceptional service is our priority, and we're delighted our team exceeded your expectations.We look forward to the opportunity to welcome you back in the future for another excellent stay.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Geraldine!Thank you for sharing your wonderful experience with us!It's wonderful to know that you had a positive experience during your stay.We can't wait to have the pleasure of welcoming you again and providing you with another excellent stay.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Thank you for taking the time to leave a great rating, Cindy!Your feedback is invaluable to us, and we're pleased to see that your stay was enjoyable.We are looking forward to welcoming you back soon.
by A verified traveler
Posted 28 Apr 2024
I didn't like the fact that the room was not ready for check in time at 3 PM,as was many others that had to wait.No microwave in the room to heat up food...it's 2024...a microwave should be a standard item,I don't recommend staying at this hotel.
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Darren!Thank you for bringing your concerns to our attention. We value your feedback. We apologize for falling short of your expectations and are grateful for the detailed feedback you've provided. Please accept our apologies for any disappointment caused by our later then usual check-in. Your feedback is invaluable, and we'll work to ensure that all aspects of your stay meet the expectations of our guests.We apologize for any inconvenience caused by no microwave being in the room. Your feedback is important, and we understand how frustrating this must have been for you. Thank you for sharing your thoughts with us; we will use your feedback to refine our services and amenities.Your comments are instrumental in guiding our efforts to enhance the guest experience, and we're committed to addressing each issue you've raised.We hope to have the opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 27 Apr 2024
Super easy check in and friendly front desk staff. The room was clean and tidy. I’ll be staying here the next time I’m rolling through the town
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Dorene!Thank you for taking the time to share your wonderful feedback!We're thrilled to hear that you had a positive experience with our staff. Providing exceptional service is our priority, and we're delighted our team exceeded your expectations.Your appreciation for the cleanliness of our rooms is greatly valued. Our housekeeping team is dedicated to ensuring every guest enjoys a spotless environment.Your comments about our hotel being a good stopover option while passing threw are greatly appreciated. We strive to offer a convenient location and comfortable accommodations for travelers passing through the area!
by A verified traveler
Posted 25 Apr 2024
Great breakfast. Only disappointed with bathroom in my room. The water lines for the toilet had a loud squeal to the flow. Had to turn pipe off every night.
Comment from Hotel Management
25 Apr 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Sally! Thank you for taking the time to share your feedback with us we are thrilled to hear you enjoyed our complimentary hot breakfast. However, we do apologize for any inconvenience caused by the noisy toilet. Your comments are valuable to us, I have shared this feedback with our maintenance team for further review. We appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 25 Apr 2024
the property was great staff were very helpful
there were issues with my reservation from Expedia
Comment from Hotel Management
2 May 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good day, Marion!Thank you for taking the time to share your experience with us.We're delighted that our staff made your experience great and you found our property to be memorable. We are committed to providing a comfortable and attentive service, and we are grateful for your acknowledgment.We look forward to the opportunity to welcome you back soon for an even more exceptional stay.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Vanessa Buchanan, Guest Relations Coordinator, Hotel Management
Good morning Elnaz! Thank you for taking the time to leave your rating. Your satisfaction is our top priority and your feedback is important to us. We hope to have the pleasure of welcoming you back in the future.
