Ratings based on 455 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chino
Posted 18 Jun 2024
Close to what I needed.
Comment from Hotel Management
18 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for taking the time to provide your feedback and rating. We're glad to hear there were some positive aspects of your stay, but we're sorry to learn that we didn't fully meet your expectations. We strive to provide a great experience for all our guests, and your comments will help us identify areas for improvement. If you have any specific suggestions or details about what could have made your stay better, we would love to hear them. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you so much for your fantastic 5-star rating! We are thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring your comfort is always our top priority, and we are delighted that we met your expectations.Your feedback means a lot to us, and we truly appreciate your kind words. We look forward to welcoming you back on your next visit to [Location], and please do not hesitate to reach out if there is anything more we can do to make your stays even more enjoyable.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for your feedback and for choosing to stay with us. We appreciate your rating and are glad to hear that overall, you had a positive experience during your visit.If there are any specific areas where you feel we could improve and earn that fifth star next time, please do let us know. Your insights are invaluable to us as we continuously strive to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for an even better stay.
by A verified traveler
Posted 10 Jun 2024
Just needs updating mostly
Comment from Hotel Management
11 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for your feedback. We appreciate your suggestion regarding the need for updates. Guest satisfaction is our top priority, and we are continuously working on improving our property to enhance the experience for our guests.We hope to welcome you back in the future and provide you with an updated and even more comfortable stay.
by A verified traveler from SAN ANGELO
Posted 9 Jun 2024
Bathroom door did not close right. And bathroom too small no vent.
I shared a room with my dad and he had to wait outside for me to change because bathroom did not have enough to change in.
Comment from Hotel Management
11 Jun 2024 by Daniel Michalak Owner, Hotel Management
ChatGPTWhen responding to a review highlighting specific issues, it's important to acknowledge the guest's concerns, apologize for the inconvenience, and mention any plans for improvement. Here’s a suggested response:Dear [Guest's Name],Thank you for taking the time to share your experience. I apologize for the issues you encountered with the bathroom door and the size of the bathroom. I understand how inconvenient this must have been for you and your father.We are committed to providing a comfortable stay for all our guests, and your feedback is invaluable in helping us achieve this. I will ensure that our maintenance team addresses the issue with the bathroom door promptly. Additionally, we are reviewing our room layouts to better accommodate our guests' needs.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
by A verified traveler
Posted 9 Jun 2024
Great stay
Comment from Hotel Management
11 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for your kind words! We are delighted to hear that you had a great stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you so much for your wonderful review and perfect rating! We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our highest priority, and it’s great to know that we met your expectations.We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
by A verified traveler
Posted 6 Jun 2024
The room was clean. The staff was friendly. It was easy to just walk a couple of blocks and have several restaurants and bars to chose from.
Comment from Hotel Management
7 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed your stay and found the room clean and the staff friendly. It's great to know that you appreciated our convenient location with its variety of nearby restaurants and bars.We hope to welcome you back on your next visit and continue providing you with a fantastic experience.
by A verified traveler
Posted 3 Jun 2024
Nice staff
Comment from Hotel Management
4 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you so much for your kind review! We are thrilled to hear that you had a positive experience with our staff.Providing excellent service and hospitality is our top priority, and we're delighted that our team members contributed to making your stay enjoyable.We appreciate your feedback and hope to welcome you back soon for another pleasant experience. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
by A verified traveler from Fort Worth
Posted 3 Jun 2024
Hotel needs more repairs. But okay for a couple days stay.
Comment from Hotel Management
4 Jun 2024 by Daniel Michalak Owner, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad to hear that your overall experience was satisfactory for your couple of days' stay.We sincerely apologize for any inconvenience caused by the need for repairs. Ensuring our hotel is well-maintained is a top priority, and we take your comments seriously. Rest assured, we are actively working on addressing these issues to enhance the quality of our accommodations.Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
