Ratings based on 97 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2022
There was no free breakfast offered as promised on the Expedia site due to renovation work going on at the property. Our room was fairly clean minus a string of dental floss on the bathroom floor. The carpet in our room was very old. I can see why they are renovating.
Comment from Hotel Management
22 Jun 2022 by Management, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 26 May 2022
The property was poorly maintained. The AC system was not working properly.The
Bed frames were squeaky. There was a lack of soaps and conditioner in the baths
We were promised breakfast but there was none served
Comment from Hotel Management
22 Jun 2022 by Management, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 19 May 2022
by A verified traveler
Posted 19 May 2022
The beds were extremely uncomfortable. There was no box spring and the mattress was thin. It felt like we were sleeping on a board. It advertised a free continental breakfast and all there was was "old" coffee. I understand part of it was being remodeled, but the stay was unacceptable.
Comment from Hotel Management
22 Jun 2022 by Management, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 17 May 2022
Run down property with no working elevators, all amenities were closed. Dirty, musty smell throughout and bed bugs.
Comment from Hotel Management
18 May 2022 by Mandy, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
Clarion Hotel and Conference Center
by A verified traveler
Posted 17 May 2022
Can’t believe this property was listed; thought you had hotel standards. No working elevators, air did not work, show pictures of the disrepair. Should state accurate info.
Comment from Hotel Management
18 May 2022 by Management , Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 16 May 2022
by A verified traveler
Posted 11 May 2022
My daughter had to change her room twice because it was not clean, the balcony door did not lock and there was black mold visible.
Also it was being remodeled and the elevators were out of service. There was no mention of this remodel being in progress when I made our reservation.
We did not stay for the second night were told that we would have to get our refund from Expedia. Which we expect will happen.
Comment from Hotel Management
22 Jun 2022 by Management, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 8 May 2022
I hate to give a bad review but if the shoe fits wear it. Upon check in I was greeted witg a very friendly young lady but I was not aware that expedia said my check out time was noon and I wasn't informed at check in that it was actually 11am. I had staff knocking on the door at 9am 10am prior to checking out. Felt we were being given the bums rush to get a call at 11:10 that we were over due for check out and we were rushed to get out. They took a $100.00 incidentals charge on my card and was told it would be credited next day upon checking out. Not the case. I was told 5 to 7 days. Avoid if possible.
Comment from Hotel Management
9 May 2022 by Mandy, Hotel Management
We regret to hear that your stay didn't meet your expectations. We truly apologize for the inconvenience you're experienced. The hotel is undergoing a full renovation, which will allow us to provide the very best hotel experience to our valued guests We hope we will have a chance to welcome you back after the renovations are completed
by A verified traveler
Posted 5 May 2022 on Hotels
Comment from Hotel Management
9 May 2022 by Mandy, Hotel Management
Thank you
