Ratings based on 431 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Love
Comment from Hotel Management
29 May 2024 by Dayna M., Hotel Management
Thank you so much for your feedback Samir we love having you as a guest here and if anything arises please don’t hesitate to inform the front desk . Kind Regards Dayna MOnsite Manager
by A verified traveler
Posted 8 May 2024
Staff was great, but there were roaches and the outlets kept going out when only a phone charger was plugged in
Comment from Hotel Management
20 May 2024 by GM, Hotel Management
We appreciate your feedback and we thank you for taking a few moments out of your time to share your experience with your stay with us. We are working on the issues that you mentioned, and we are doing our best to tackle them expeditiously.
by A verified traveler
Posted 1 May 2024
I’ll stay every time I’m around
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Thanks so much for your preference!
by A verified traveler
Posted 30 Apr 2024
Thought about staying for a few weeks soon on our return
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Thank your for your kind words. You are welcome anytime!
by A verified traveler
Posted 27 Apr 2024
I booked this hotel last minute on Expedia as I was travelling in the area for work and fun. The hotel manager allowed me to check in early so I have access to the room right away. The facility is well maintained and the room has all the good basics I need. Good value for what I paid. The area is only 10 minutes walk to a strip mall and it's a safe environment to walk to get some basics. The bedding can be a little more thick for more comfort, but I am not complaining. Will come again next time I am in town.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Property General Manager, Hotel Management
Dear Carlos. I hope this note finds you well. We would like to offer our sincere apologizes for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future
by A verified traveler
Posted 23 Apr 2024
Perfect everything just perfect
Comment from Hotel Management
24 Apr 2024 by Property General Manager, Hotel Management
Dear Valued Guest. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we strive to accomplish in our hotel. Hoping to see you again soon!
by A verified traveler
Posted 23 Apr 2024
Everything about this property is perfect.
Comment from Hotel Management
24 Apr 2024 by Property General Manager, Hotel Management
Dear Valued Guest. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we strive to accomplish in our hotel. Hoping to see you again soon!
by A verified traveler
Posted 17 Apr 2024
It’s a suite long stay place but no dishes or utensils. No regular amenities in room. A lot of traffic in and out at night!
Comment from Hotel Management
18 Apr 2024 by Manuel, Hotel Management
Dear James. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We pride ourselves in maintaining the highest standards for creating an exceptional guest experience! We are usually known for our great customer service and attention to detail in everything that we do. Our reputation is not something we choose to hide behind but is a benchmark to ensure continued improvement in the future. We will ensure your feedback will be given to all. Furthermore, I will personally ensure that all your other complaints are addressed and everything will be in order on your next visit. We look forward to welcoming you back then.
by A verified traveler
Posted 17 Apr 2024
Recommended for those traveling to the Frederick area.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Luis. Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area.
