Ratings based on 471 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Substandard
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
24 May 2024 by Toni Effenberger Front Office Manager, Hotel Management
Dear Aegir! WOW, 5/5 Points! Thank you a lot for this amazing feedback! See you next time.
by A verified traveler
Posted 2 May 2024
Nothing
Comment from Hotel Management
24 May 2024 by Toni Effenberger Front Office Manager, Hotel Management
Dear asifi, thank you for the great rating! Hope to see you soon again!
by A verified traveler
Posted 4 Apr 2024
This property reminded me of a low-end Hampton Inn: perfectly adequate for a brief business trip but definitely not something I would consider again.
Do not let the pictures fool you, as they must be a decade old.
Comment from Hotel Management
8 Apr 2024 by Toni Effenberger Front Office Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short on this occasion. Your comments regarding the property's appearance and amenities will be taken into consideration for future improvements.We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience.
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Deborah Schirmer, Hotel Management
Liebe/r Tatsuo, vielen Dank für Ihr Feedback, auch wenn es uns bedauerlicherweise zeigt, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie erlebt haben.Wir würden uns freuen, wenn Sie uns die Gelegenheit geben würden, Ihr Vertrauen zurückzugewinnen. Falls Sie weitere Anmerkungen oder spezifische Punkte haben, die Sie gerne besprechen möchten, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen Grüßen,Deborah Schirmer - Assistant Front Office Manager
by A verified traveler
Posted 31 Jan 2024
Spacious rooms. Nice breakfast. Conveniently located to Messe
Comment from Hotel Management
2 Feb 2024 by Deborah Schirmer, Hotel Management
Dear Theresa, Thank you for sharing your positive feedback! We're delighted to hear that you found our rooms spacious, enjoyed the breakfast, and found our hotel conveniently located to Messe. Providing a comfortable and convenient experience for our guests is our priority.If you have any additional comments or if there's anything specific you loved about your stay, please feel free to share. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Thank you for choosing our hotel!Best regards,Deborah Schirmer- Assistant of Front Office Manager
by A verified traveler from istanbul
Posted 22 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Deborah Schirmer, Hotel Management
Lieber Gast, Vielen Dank für Ihre Bewertung. Wir schätzen Ihr ehrliches Feedback. Falls es spezifische Punkte gibt, die wir verbessern können, würden wir uns freuen, mehr darüber zu erfahren. Ihr Komfort und Ihre Zufriedenheit sind uns wichtig. Wir hoffen, Sie haben dennoch Ihren Aufenthalt genossen und würden uns freuen, Sie in der Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Deborah Schirmer- Assistant of Front Office Manager
by A verified traveler from istanbul
Posted 22 Jan 2024
Comment from Hotel Management
3 Feb 2024 by Deborah Schirmer, Hotel Management
Lieber Gast,vielen Dank für Ihre Bewertung und das ehrliche Feedback. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht vollständig Ihren Erwartungen entsprochen hat. Wir schätzen Ihre Rückmeldung sehr, da sie uns dabei hilft, unsere Dienstleistungen zu verbessern.Falls Sie spezifische Anmerkungen oder Vorschläge haben, die uns weiter unterstützen könnten, würden wir uns freuen, mehr darüber zu erfahren. Ihre Zufriedenheit liegt uns am Herzen, und wir sind bestrebt, unseren Service kontinuierlich zu optimieren.Wir hoffen, dass wir in der Zukunft eine weitere Gelegenheit haben werden, Sie bei uns zu begrüßen und Ihnen eine verbesserte Erfahrung bieten zu können.Mit freundlichen Grüßen,Deborah Schirmer - Assistant Front Office Manager
by A verified traveler
Posted 15 Jan 2024 on CheapTickets
Had to park down the street. Self check-in. Very limited to no customer service at check-in/out. Spacious and upscale room with excellent view.
Comment from Hotel Management
2 Feb 2024 by Deborah Schirmer, Hotel Management
Dear Caitilin, thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you faced, particularly with parking and the limited customer service during check-in/out.We're pleased to hear that you enjoyed the spacious and upscale room with an excellent view. Guest satisfaction is our top priority, and we're glad that aspect of your stay was positive.Regarding the challenges with parking and check-in process, we understand the importance of providing a seamless and convenient experience. Your comments are valuable, and we will assess these areas to identify ways to enhance our services and improve the overall guest experience.If there's anything specific you would like to share or if you have further suggestions, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more improved stay in the future.Thank you for choosing our hotel.Best regards,Deborah Schirmer- Assistant of Front Office Manager
by A verified traveler
Great hotel 🏨 in Frankfurt
Posted 1 Jan 2024 on HotelsToni on checkin was very helpful friendly and professional…. Excellent English language skills aswell
Comment from Hotel Management
2 Feb 2024 by Deborah Schirmer- Assistant of Front Office Manage, Hotel Management
Dear Scott, Thank you for taking the time to share your positive experience with Toni at check-in. We are thrilled to hear that Toni was helpful, friendly, and professional during your arrival. We take pride in providing excellent service, and it's wonderful to know that Toni's English language skills also contributed to a seamless and enjoyable check-in experience.Your feedback is valuable to us, and we will make sure to commend Toni for their outstanding service. If there's anything else we can assist you with or if you have any further comments or suggestions, please feel free to let us know. We look forward to hosting you again in the future and providing you with another exceptional stay.Safe travels, and thank you for choosing our hotel!Best regards,
