Ratings based on 888 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I loved the eclectic look of my room and the unique lighting.
by A verified traveler
Posted 27 Jan 2024 on Hotels
by A verified traveler
Posted 26 Jan 2024 on Hotels
by A verified traveler
Posted 23 Oct 2023
good place.
Comment from Hotel Management
8 Nov 2023 by Daniel, Hotel Management
Dear Alfons,Thank you for taking the time to share your recent experience through Expedia.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with the NH Frankfurt Airport West. We look forward to an opportunity to welcome you back in the near future.Best regards,Daniel Schmidt ( Deputy Manager )
by A verified traveler
Posted 23 Oct 2023
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
8 Nov 2023 by Daniel, Hotel Management
Dear Kimberly,Thank you for taking the time to rate us on Expedia.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Daniel Schmidt ( Deputy Manager )
by A verified traveler
Posted 10 Aug 2023
by A verified traveler from Renton
Posted 17 Jul 2023
This is a very modern hotel in the middle of Raunheim (an unexceptional town near FRA airport). It has all the facilities you would want. My room was very comfortable, with a small fridge, a safe and air-conditioning. There's a small swimming pool and a large sauna area. The car park is large, though it was almost full when I was there. Across the road is a Jet petrol station, which is great for rental car refuelling.
After many visits, I still find the roads around FRA confusing. So I was glad of my car's nav to get me from the hotel back to the airport.
Comment from Hotel Management
20 Jul 2023 by Daniel, Hotel Management
Dear Guest, thank you very much for your nice Feedback. We strive to keep our guests satisfied every day. All the more, we are glad that we have done everything right with you. We hope to welcome you back again. Kind regards, Daniel Schmidt
by A verified traveler
Posted 29 Jun 2023
Property is super good staff in the hotel so professional , just one thing the driver of the shuttle bus from airport to hotel is rude , i knew the bus has a white color when i told him is this going to NH hotel he was like ah no no there is another bus .. i felt he has something to do unfortunately he had to work , i was about to miss that bus because of him while i was travelling all night with 5 years kid landed 5 am Frankfurt.. the bus was scheduled at 6:15 he left 6 :13 hope there was no one else who was running to catch the bus ….
Comment from Hotel Management
4 Jul 2023 by Jaqueline Keser, Hotel Management
Dear guest, Thank you for your feedback on your stay in our house. We apologize for the incident,we have already forwarded your comment to the relevant department. We would be delighted if we could welcome you again and we could then convince you otherwise. Best Regards
by A verified traveler
Posted 13 Jun 2023 on Hotels
Comment from Hotel Management
28 Jun 2023 by J.Keser, Hotel Management
Thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel.
