Ratings based on 132 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
very friendly staff and clean rooms and nice view rooms with upgrade
Comment from Hotel Management
13 May 2024 by Fariza Kurbonaliyon, Hotel Management
Dear Pejman,Thank you for sharing your experience at NH Collection Frankfurt Spin Tower with us on this website.I am pleased to read that you have enjoyed the upgrade to a room with the best city view. Furthermore, I would like to thank you for your kind words about our friendly staff and clean rooms. I will certainly share your compliments with our team.We would be delighted to welcome you again in the nearby future. Kind regards,Fariza Kurbonaliyon – Guest Relations Manager
by A verified traveler
Posted 12 May 2024
Nice place near for everything
Comment from Hotel Management
13 May 2024 by Fariza Kurbonaliyon, Hotel Management
Dear Fahad,Thank you for sharing your experience about NH Collection Frankfurt Spin Tower on this website. We are delighted to read that our location made your stay in Frankfurt so wonderful. I am pleased that our efforts to exceed expectations were successful and that we were able to make every moment in our hotel a memorable one.It was our pleasure to welcome you to our hotel and we hope to do so again in the near future.With kind regards,Fariza Kurbonaliyon – Guest Relations Manager
by A verified traveler
Posted 4 May 2024
It was very difficult to find dining options near the hotel and the hotel’s main restaurant was closed.
Comment from Hotel Management
6 May 2024 by Mohammad AL-Abass, Hotel Management
Dear Larissa Ann,Thank you for taking the time to share your experience with us. The feedback and impressions of our guests are very important to us, as we see them as a means of improving our service every day.Unfortunately, we had to partially close our main restaurant, but we offered other solutions. We opened our á la cart at the Oaks bar, as well as our lobby lounge, until 11 pm, and you also had the possibility to order room service. We apologize for the inconvenience and hope that you will give us another chance to show you the best service. We look forward to welcoming you again on your next visit to Frankfurt!Yours sincerely,Mohammad AL Abass - Guest Relation
by A verified traveler from Kfar Saba
Posted 1 May 2024
Location near construction area. A bit remote from the center but has a walkable subway station.
Comment from Hotel Management
4 May 2024 by Mohammad AL-Abass, Hotel Management
Dear Oren,On behalf of the whole team, I would like to thank you very much for your review!Such a high rating can only be an incredible compliment to the team's efforts, and I will make sure I pass it on to them. I would like to thank you very much for your note regarding the construction site. Our hotel does not have a construction site at the moment, but it may be that you are aware of the underground construction site next to our hotel, this is unfortunately owned by the city of Frankfurt, and it is some distance away from us. Nevertheless, we are very grateful to see that you enjoyed the location, and we will be sure to share your comments with the team!It would be our pleasure to welcome you back in the near future. Yours sincerely, Mohammad AL Abass - Guest Relation
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 18 Apr 2024
They said they could not make the room warm because it was set just for 22 cold degrees.
Comment from Hotel Management
22 Apr 2024 by Fariza Kurbonaliyon, Hotel Management
Dear Mr. Hamed,Thank you for taking the time to share your experiences with us. Our guests’ feedback and impressions are very important to us because we see it as means to improve our services every day.I would like to thank you very much for pointing the air conditioning issue out to us. We will definitely take this into consideration. I want to apologize for the inconvenience caused and hope that you will offer us a second chance to show you the experience we are known for. We look forward to welcoming you again during your next visit to Frankfurt!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 8 Apr 2024
A very clean, modern hotel in a convenient location to the airport and tram to downtown. The tower has incredible views and the staff are all super helpful, particularly Matea and Oskar. Would stay again if in Frankfurt area.
Comment from Hotel Management
11 Apr 2024 by Fariza Kurbonaliyon, Hotel Management
Dear Greg,Thank you very much for taking the time to rate NH Collection Frankfurt Spin Tower on this website.Our aim is to provide an extraordinary service and experience for our guests. I am delighted to read we were able to do so. To be mentioned is a sign of appreciation and a lasting memory. Furthermore, I am happy to read that Matea and Oskar were able to contribute in such a manner to your stay. On behalf of the entire team, it would be our pleasure to welcome you back again soon!With kind regards,Fariza Kurbonaliyon – Guest Relations Manager
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 4 Feb 2024
Comfortable rooms with nice views.
Comment from Hotel Management
6 Feb 2024 by Mohammad AL-Abass, Hotel Management
Dear Michael,First and foremost, thank you for your wonderful review! It was a pleasure to read how much you enjoyed the rooms and view that NH Collection Frankfurt Spin Tower offers. We are delighted to read that we were able to provide you with the Extraordinary Experience that we aim for!It would be an honour to welcome you back again in the near future.Kind regards, Mohammad AL Abass - Guest Relation
