Ratings based on 303 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Location was good. All the places were in walking distance. Breakfast was amazing.
Comment from Hotel Management
23 May 2024 by Alla Kindt Guest Relation Manager, Hotel Management
Dear KyouWon,Thank you for your kind feedback. We are pleased to hear that you enjoyed the location of our boutique hotel and our breakfast. Your overall positive rating is greatly appreciated and means a lot to us. We look forward to the opportunity to welcome you back soon and provide an even better experience.Best regards,Alla
by A verified traveler
Posted 3 Apr 2024
Staff was excellent. Rooms feel new and fresh. Excellent decor. Nicely appointed bathrooms. Quiet hotel, maybe too quiet for some, but location is excellent.
Comment from Hotel Management
4 Apr 2024 by Alla Kindt I Guest Relations Manager, Hotel Management
Dear Harold,Thank you for your fantastic feedback! We are delighted to hear that you found our hotel staff excellent and that you enjoyed the new and fresh feel of our rooms. It is wonderful to know that you appreciated the excellent decor and the nicely appointed bathrooms. Also, we are pleased that you found our location excellent. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful stay!Warm regards,Alla KindtGuest Relations Manager
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
29 Mar 2024 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Gabriel,Thank you so much for your wonderful review and for awarding us 5 out of 5 points! We are thrilled to hear that you had a fantastic stay with us. We look forward to welcoming you back soon!Warm regards,Isabelle SemmlerFront Office Manager
by A verified traveler
Beautiful in Every Way
Posted 7 Feb 2024 on HotelsOne of the best hotels I have stayed at. From the moment walking in to the moment leaving, the staff was extremely hospitable and helpful. Beds were very comfortable. Breakfast was delicious. Even the smell when you walk into the lobby was luxurious. I look forward to returning each time I visit Frankfurt.
Comment from Hotel Management
7 Feb 2024 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Ashley,Thank you so much for your glowing review! We're thrilled to hear that your stay was a perfect 10 out of 10. Our team takes pride in providing exceptional hospitality, and it's wonderful to know that you found our staff to be extremely hospitable and helpful. We're delighted that you enjoyed the comfortable beds, delicious breakfast, and the luxurious ambiance in our lobby. We can't wait to welcome you back to Frankfurt and provide you with another fantastic experience.Best regards,Isabelle Semmler
by A verified traveler
6 out of 5 Stars!
Posted 2 Jan 2024 on HotelsIf I could give a 6th star for our experience at this hotel, I would! The staff went above & beyond to ensure we had the best experience possible. They were very nice & helpful. Additionally, the hotel was very clean & in an excellent location on an 8-minute walk from the Frankfurt HBF & a 10-minute walk to the okd town square.
Comment from Hotel Management
7 Jan 2024 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Charlie,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us! We are thrilled to hear that you would give us a 6th star for your experience at our boutique.Our team is dedicated to providing exceptional service, and we are delighted that you found our staff to be friendly and helpful. It's our priority to go above and beyond to ensure our guests have the best possible experience during their stay.We also appreciate your compliments on the cleanliness of the hotel. Maintaining a clean and comfortable environment is one of our top priorities, and we're glad to know that it contributed positively to your stay.We are pleased to be in such a convenient location for our guests, and we're happy that you found it convenient for your travels. Being in walking distance to the Frankfurt main station and to the old town square is indeed a great advantage.Thank you once again for choosing our boutique, and we look forward to welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions you may have, feel free to share them. Your feedback is invaluable to us as we strive to continuously enhance our guests' experiences.Best regardsIsabelle SemmlerFront Office Manager
by A verified traveler
Posted 29 Dec 2023
The hotel was great! It was walkable to many parts of the city. Easy walk to the train station in one direction, or the river and events in the other. Everyone was friendly and inviting and helpful. We had a great stay.
Comment from Hotel Management
29 Dec 2023 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Theresa Marie,Thank you for taking the time to share your fantastic experience with us! We are thrilled to hear that you had a great stay and that our hotel met your expectations. It's wonderful to know that our convenient location, making it walkable to many parts of the city, contributed to the overall enjoyment of your visit.We're delighted that you found our staff friendly, inviting, and helpful. Providing excellent service is our priority, and it's rewarding to hear that our team made a positive impact on your stay.If there's anything specific you enjoyed or if you have any suggestions for us to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another memorable visit.Thank you for choosing our boutique!Best regardsIsabelle Semmler
by A verified traveler
Posted 16 Dec 2023
Shortage of items at breakfast.
Added charge for coffee to my bill AFTER checkout and after agreement NOT to charge.
Very dark corridors etc.
Staff generally apathetic.
Great location, great looking building.
Comment from Hotel Management
16 Dec 2023 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Mark,Thank you for sharing your feedback with us. We appreciate your honesty and regret that your experience fell short of expectations.We apologize for the inconvenience caused by the shortage of items at breakfast and the added charge for coffee, which contradicted our previous agreement not to charge. Please rest assured that we take this matter seriously and will address it with our team to ensure such lapses do not recur.Additionally, we are sorry to hear about your perception of our staff's demeanor. Providing attentive and caring service is our priority, and we regret if you felt otherwise during your stay.On a positive note, we're pleased that you liked our great location and the aesthetic appeal of our building. Your feedback is crucial in helping us improve, and we hope to have the opportunity to make it right during your next visit.If there are any specific details you would like us to address or if there's anything else you'd like to share, please feel free to reach out. We value your input and look forward to the chance to welcome you back for a more positive experience.Warm regards,Isabelle Semmler
by A verified traveler
Posted 15 Dec 2023 on Hotels
Nice rooms, great service and location
Comment from Hotel Management
16 Dec 2023 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Chris,Thank you for taking the time to share your fantastic feedback! We're thrilled to hear that you had a perfect stay, with a rating of 10 out of 10 points. Your compliments about our nice rooms, great service, and convenient location are truly appreciated.We're delighted to have contributed to a positive experience for you. If there's anything specific you enjoyed or any suggestions you'd like to share, feel free to let us know. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Isabelle Semmler
by A verified traveler
Posted 6 Dec 2023
Nice rooms and very comfy beds. Great buffet breakfast. Friendly helpful staff. Only complaint was the bar was closed one evening for a private function. Always annoying when you have picked hotels for the amenities offered and then they are not available.
Comment from Hotel Management
16 Dec 2023 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Sarah,Thank you for choosing to stay with us and for sharing your positive feedback. We're thrilled to hear you enjoyed our nice rooms, comfortable beds, and the great buffet breakfast. Your compliments about our friendly and helpful staff are truly appreciated.We apologize for the inconvenience regarding the closure of the bar for a private function. We understand how important it is to have access to all amenities, and we're sorry for any disruption this may have caused. Your feedback is valuable, and we will certainly take it into consideration as we strive to improve our services.We hope this isolated incident won't overshadow your overall positive experience, and we look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.If there's anything else you'd like to share or if there are specific preferences you have for your next visit, please let us know. We're here to ensure your future stays are seamless and delightful.Warm regards,Isabelle Semmler
by A verified traveler
Posted 5 Dec 2023
Staff at reception are very friendly and accommodating. Room cleaning services come too early for our preferences and knock on door despite a ‘do not disturb’ notice on door. Room services failed to clean our room or change towels, despite us following their procedure of informing reception we had vacated the room for the day. Breakfast is until 11am on weekends and there is a menu of options to choose from the kitchen but we were told at 10:45 that the kitchen was already closed and we could not have the order we requested, despite being told by another member of staff that the kitchen was open till 11am on weekends. On second day room was cleaned just after we left as again we followed the hotel procedure but it was annoying that we had to check twice it would get done. It’s not the sort of service one expects or needs to check of such a hotel. On the checkout morning again (3 days in a row now) we got a knock on the door from room services!! We informed them we were checking out and could clean the room after we left! When at the reception checking out we were asked to pay €120 for breakfasts taken, which was embarrassing as we had breakfast included and paid for in our bookings. So overall definitely not a 5* service for such a lovely hotel. I can also add that bed linens were not changed at all during our stay nor were they checked if they were or were not clean. Uber taxis cannot find the hotel at all, but that’s not the fault of the hotel so do not use Uber there.
Comment from Hotel Management
7 Dec 2023 by Isabelle Semmler / Front Office Manager, Hotel Management
Dear Kimon,Thanks a bunch for sharing your feedback, and we appreciate your compliments on our friendly and accommodating reception staff.We're genuinely sorry to hear about the challenges you faced during your stay. The issues with room cleaning, the breakfast service, and the unexpected knocks are not reflective of the high standards we aim to provide. We'll be addressing these concerns internally to ensure improvements moving forward.Regarding the confusion during checkout, we sincerely apologize for the mix-up with the breakfast charges. This should not have happened, and we're investigating the issue to prevent such instances in the future.Your note about bed linens and the Uber taxi difficulty is duly noted, and we'll take steps to enhance these aspects of our service.We appreciate your patience and understanding. If your travels bring you back our way, we'd love the chance to make it up to you.Kind regardsIsabelle SemmlerFront Office Manager
