Ratings based on 563 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Service at the Bar and Cigar bar or disorganized and slow.
Comment from Hotel Management
19 Apr 2024 by Kai Behrens General Manager, Hotel Management
Lieber Michael,vielen Dank für Ihr Feedback.Herzliche GrüßeKai BehrensGeneral Manager
by A verified traveler
10 min away from the centre
Posted 4 Dec 2023 on HotelsComment from Hotel Management
5 Dec 2023 by Kai Behrens General Manager, Hotel Management
Dear Zahir,thank you for your feedback.Best regardsKai BehrensGeneral Manager
by A verified traveler
Posted 19 Oct 2023
Excellent breakfast!
Comment from Hotel Management
20 Oct 2023 by Kai Behrens General Manager, Hotel Management
Dear Panicos,thank you so much.Best regardsKai BehrensGeneral Manager
by A verified traveler
Posted 21 Feb 2023
Comment from Hotel Management
14 Mar 2023 by Kai Behrens | General Manager, Hotel Management
Lieber Guido,herzlichen Dank für Ihre positive Bewertung.Es freut uns sehr, dass wir Sie rundum vom Haus überzeugen konnten und hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße
by A verified traveler
Fantastic Hotel !
Posted 14 Jan 2023 on HotelsThis is my 5th visit to the hotel and I can’t stop coming back for more . Even though the hotel is far from the messe ( about 20 mins ) it’s really worth the effort considering the luxury and Gradeur we experience at the end of a hard days work . The champagne breakfast to start your day with the ever smiling and warm
Welcoming staff just makes a perfect beginning to your day . The rooms are big and fantastic with Excellent bedding , great view , heated flooring & big French windows. Will be coming back time and again ! Thank you Team Kempinski .
Comment from Hotel Management
16 Jan 2023 by Kai Behrens | General Manager, Hotel Management
Dear Aashish,Thank you so much for sharing your lovely feedback.It would be our pleasure to be your hosts in the near future again.With best wishes from Kempinski Hotel Frankfurt
by A verified traveler from Dearborn
Posted 9 Jan 2023
by A verified traveler
Posted 28 Nov 2022
Problem is their laundry system sucks
Comment from Hotel Management
28 Nov 2022 by Kai Behrens | General Manager, Hotel Management
Dear Kaiyue,Many thanks for reviewing your recent stay.We are sorry to read that we were unable to convince you of the quality of our service. We apologise for any inconvenience caused.Should anything not be to your satisfaction during your stay, please let us know directly on site so that we can take care of it immediately.With kind regards
by A verified traveler
Posted 2 Nov 2022
Nice room and bathroom. Very comfortable bed.
Comment from Hotel Management
2 Nov 2022 by Kai Behrens | General Manager, Hotel Management
Dear Christiane,Thank you very much for sharing your lovely feedback.We are glad to read that you enjoyed your stay here at Kempinski Hotel Frankfurt and are very much looking forward to your next visit.With kind regards from Gravenbruch
by A verified traveler
Posted 20 Oct 2022
It the woods. Quiet.
Comment from Hotel Management
20 Oct 2022 by Frank Fuhrmann | Executive Assistant Manager, Hotel Management
Dear Aleksandar,Many thanks for reviewing your recent stay.We are glad to read that you enjoyed your stay, and hope to welcome you again back soon here Kempinski Hotel Frankfurt.With kind regards
by A verified traveler
Disappointed
Posted 7 Oct 2022 on HotelsTired convention biased hotel with very poor service for the ordinary guest. Deluxe rooms have been upgraded but still not 'luxe'.
PS €32 taxi into centre from here, else you are stranded in an hotel with only one restaurant open.
Comment from Hotel Management
10 Oct 2022 by Frank Fuhrmann | Executive Assistant Manager, Hotel Management
Dear guest,Many thanks for reviewing your recent stay.We regret reading that we could not convince you of our services. We highly appreciate our guests' feedback, as it provides us with an opportunity to continue to improve ourselves every day.With kind regards
