Ratings based on 968 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from san antonio
Posted 17 Jun 2024
Great property close to everything! Restaurant is great if you do not feel like leaving hotel after a busy day.
Comment from Hotel Management
17 Jun 2024 by Chafik, Hotel Management
Dear Mr. Alejandro,Your kind words are greatly appreciated. It delights us to know that you found our location convenient, making it easier for you to explore the surroundings. We are equally thrilled to hear that our restaurant met your expectations and served as a relaxing haven after a busy day.The JW Marriott Hotel Frankfurt aims to provide a seamless blend of comfort and luxury, and your feedback affirms our efforts. We hope to have the pleasure of welcoming you back soon.Warm Regards,
by A verified traveler
Posted 1 Jun 2024
Great hotel, staff extremely helpful, superb breakfast, perfect central location, shopping mall beside but no noise.
Only downsize was that swimming pool can only be used by people 18 years and above, the swimming pool is not ran by the hotel but rather Fitness First and that's their policy.
Comment from Hotel Management
4 Jun 2024 by Mahmoud Hamed, Hotel Management
Dear Mr. Charles,We are delighted to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt, finding our location convenient, our staff helpful, and our breakfast superb. It's indeed our aim to provide a tranquil and enjoyable atmosphere for all our guests.We understand your concern about the swimming pool access policy. Regrettably, as the swimming pool is operated by Fitness First, we must abide by their rules and regulations. We hope that despite this limitation, you were able to find ample relaxation and enjoyment throughout the rest of our amenities.Thank you for sharing your feedback with us. We look forward to welcoming you back to our hotel in the future for another outstanding stay.Warm Regards,
by A verified traveler
Posted 31 May 2024
Prime location. Hotel is close to metro station, shopping center. Breakfast was delicious. Staff are friendly and helpful.
Comment from Hotel Management
1 Jun 2024 by Mahmoud Hamed, Hotel Management
Dear Christine,We are delighted to hear about your satisfying experience at the JW Marriott Hotel Frankfurt. It is indeed our prime location that often attracts the attention of our guests as it provides easy access to the metro station and shopping center.Your kind words about our breakfast and our staff have brightened our day. We always aim to deliver top-notch service and it's wonderful to hear that our team members were able to assist you in a friendly and helpful manner.We look forward to welcoming you again soon.Kindest Regards,
by A verified traveler
Posted 26 May 2024
They went above and beyond helping us with checking in, went over the map of Frankfurt and told us places to visit and eat. So wonderful, accommodating and such true professionalism. We can’t wait to come back and stay again. We love you Frankfurt 🇩🇪 ❤️
Comment from Hotel Management
27 May 2024 by Mahmoud Hamed, Hotel Management
Dear Ms. Jennifer,Your kind words have truly brightened our day! The team here at JW Marriott Hotel Frankfurt is always eager to provide our guests with the highest level of service, ensuring that they feel welcomed and valued.It makes us incredibly proud to hear that our efforts made a positive impact on your stay. Hearing that you found our team to be accommodating and professional is a testament to our dedication to hospitality.Moreover, it was our pleasure to assist with your check-in process and guide you to the best places our lovely city has to offer. We believe that each guest's visit should be memorable and enriching.We are thrilled that you are looking forward to your next stay with us. Frankfurt, too, is eager to welcome you back.Sincerely,
by A verified traveler
Posted 26 May 2024
Friendly staff and centrally located
Comment from Hotel Management
27 May 2024 by Mahmoud Hamed, Hotel Management
Dear Mr. Ricardo,Your concise review is much appreciated. It's heartening to know that our strategic location served you well and that our staff was able to make a positive impression on you. At JW Marriott Hotel Frankfurt, we are committed to providing our guests with a friendly, welcoming environment and a convenient experience. We look forward to the pleasure of welcoming you again in the future.Kindest Regards,
by A verified traveler
Posted 19 May 2024
Good location, excellent room and a very friendly staff.
Comment from Hotel Management
20 May 2024 by Mahmoud Hamed, Hotel Management
Dear Mr. Darnley,It is heartening to hear that your stay at JW Marriott Hotel Frankfurt met your expectations. Your commendation for our prime location, top-notch rooms, and friendly staff is greatly appreciated. It is our utmost priority to provide our guests with an outstanding experience and we are delighted to know we were able to achieve this during your visit. Thank you once again for sharing your positive feedback. We look forward to the opportunity of welcoming you back in the near future.Warm Regards,
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Chafik Barkani , Hotel Management
Dear Mr. Harold,It is delightful to hear that you had an exceptional stay at the JW Marriott Hotel Frankfurt. We always aim to provide a top-notch experience, and your feedback is a testament to our efforts. We look forward to serving you again, creating more memorable experiences.Warm Regards,Chafik Barkani Guest Relations Manager
by A verified traveler
Posted 9 May 2024
Great
Comment from Hotel Management
9 May 2024 by Mahmoud Hamed, Hotel Management
Dear Mr. Dion,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that you found your stay at our hotel to be great.It was our pleasure to host you, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know.Warm regards,
by A verified traveler
Posted 7 May 2024
The hotel is amazing with all the amenity in the bathroom. The sheets are excellent and location is perfect!
Comment from Hotel Management
8 May 2024 by Friederike Adomat, Hotel Management
Dear Wei,thank you very much for your kind rating. We are glad that you had a pleasant stay.We hope to welcome you again.Yours sincerely,Friederike AdomatFront of House Manager
by A verified traveler from APO
Posted 1 May 2024
The hotel is gorgeous and clean and new - all of the things I love. The front desk staff was helpful and accommodating. Our room upgrade was above and beyond. I will absolutely stay here again when I come thru Frankfurt.
Comment from Hotel Management
1 May 2024 by Francisco Perez Macias, Hotel Management
Dear Amy,We are very pleased that you enjoyed your stay at the JW Marriott Hotel Frankfurt and that you were satisfied with our service. It is always our goal to provide our guests with a memorable experience. Your positive words about the front desk staff and your room upgrade are really encouraging.We look forward to welcoming you again in the future when you are back in Frankfurt.Sincerely,Francisco Perez MaciasAssistant Front of House Manager
