Ratings based on 27 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2023 on Hotels
by A verified traveler
Posted 10 Oct 2023
by A verified traveler
Posted 6 Jul 2023
This hotel was ideal for a trip to Frankfurt for a recent concert. The room was spacious and clean. There were some internet issues that were resolved by a move of room.
by A verified traveler
Posted 12 May 2023 on Hotels
by A verified traveler
Posted 25 Jul 2022 on Hotels
by A verified traveler
Luna
Posted 14 Oct 2021 on HotelsPart of the hotel was under renovation due to a water pipe break,so at times it was a bit noisy. My room was facing the street and even at night it was fairly loud. Other than that the hotel is in a great location,right in the middle of the shopping area and there's plenty of restaurants nearby.
Comment from Hotel Management
20 Oct 2021 by Luna Hotel, Hotel Management
Dear guest,
thank you very much for your review.
We look forward to hearing your opinion.
We apologize for the inconvenience caused by the construction site, unfortunately very annoying.
We look forward to welcoming you again.
Your Luna Hotel.
by A verified traveler
Posted 12 Feb 2020 on Hotels
by A verified traveler
Posted 6 Aug 2019 on Hotels
The good stuff: Room large and clean and nice. I liked the area around the hotel.
The bad stuff: Struggled to communicate with the front desk staff. With my German skills and on rare occasions some English I was fine at the 6 prior German hotels hotels on this trip. The shower stall drained so slowly I had to stop my shower 3/4 done. The breakfast buffet was on the low end of what German hotels offer. I got the impression there were almost no other guests staying.
by A verified traveler
Posted 13 Feb 2019 on Hotels
Nice, clean hotel which was fine for one night. Staff helpful but a bit disorganised at check-in. Local area was very busy (and a little bit noisy) but plenty of restaurants nearby
Comment from Hotel Management
20 Feb 2019 by Sarin, Hotel Management
Dear Guest,
We are very sorry, that you was not satisfied with our service. There was a trainee at the Reception while checking in. Please give us a next chance to improve us.
We apologies out inconvenience
Hope to see you again.
Regards
Sarin
by A verified traveler
Posted 2 Oct 2018 on Hotels
Very friendly staff. Ideally situated for the event I was attending and felt very safe walking around in the area
