Ratings based on 524 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Great stay, sketchy area
Comment from Hotel Management
17 Jun 2024 by Holiday Inn Alte Oper, Hotel Management
Dear Grac,We appreciate you taking the time to share your positive experience at the Hotel Holiday Inn Frankfurt - Alte Oper. We're delighted to learn that you found our rooms to be spacious, comfortable, and clean. Our team works diligently to maintain our rooms to the highest standard of cleanliness and comfort, and it is always rewarding to hear that our efforts are appreciated by our valued guests.Your feedback is a strong endorsement of our continuous commitment to providing superior comfort and convenience to all our guests. Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back in the future.With our best regards,Your team at the Hotel Holiday Inn Frankfurt - Alte Oper
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
16 Jun 2024 by Holiday Inn alte Oper Team , Hotel Management
Dear Arie,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Front Office Team, Hotel Management
Dear valued guest,thank you for your review.It is nice to read that you had a good stay.Kind regards,Front Office Team
by A verified traveler
Posted 18 May 2024
Staff was Great
Comment from Hotel Management
19 May 2024 by Holiday Inn alte Oper Team , Hotel Management
Dear Eva, thank you for your positive review and your words of praise for our staff. We are very pleased to hear that you were satisfied with our service. Our goal is always to provide excellent service to our guests and it is encouraging to learn that we achieved this goal during your visit.We hope to welcome you back to the Holiday Inn Frankfurt - Alte Oper hotel soon and look forward to providing you with great service again.Yours sincerely,
by A verified traveler from singapore
Posted 3 May 2024
Room quite spacious. Walking distance to the main hbf. Alot of nearby kiosk and restaurant. The only thing that i dislike is the environment nearby alot of dodgy people taking drugs in the middle of broad daylight. Overall i will say i had a pleasant stay. Will definitely book this hotel again if happen to visit frankfurt in the future.
Comment from Hotel Management
6 May 2024 by Holiday Inn Alte Oper, Hotel Management
Dear Mohamed,We appreciate you taking the time to share your feedback regarding your recent stay at the Holiday Inn Frankfurt - Alte Oper.We're delighted to hear that you found our rooms spacious and our location convenient, with its proximity to the main train station and several dining options in the vicinity.However, we regret that you felt uncomfortable with the environment outside our hotel. While we strive to ensure our guests' safety and comfort within our premises, we understand that external factors can sometimes impact your overall experience. Please rest assured that we take your comments seriously and we're always available to assist our guests in any way we can.Your positive experience and your willingness to choose us again in the future are the best rewards for the efforts we put in to maintain our standards and improve where necessary. We look forward to welcoming you back on your next visit to Frankfurt.Sincerely,Your team from the Holiday Inn Frankfurt - Alte Oper
by A verified traveler
Posted 23 Apr 2024
Staff’s English could be improved a bit more so they could communicate and be understood more efficiently.
Comment from Hotel Management
25 Apr 2024 by Your Holiday Inn Frankfurt - Alte Oper Team, Hotel Management
Dear Tian,Thank you for taking the time to give us your feedback. We regret that the communication was not entirely smooth. Our aim is to always provide our guests with excellent service and we place great importance on constantly improving our services. Your feedback is therefore very important to us.We look forward to welcoming you back to the Holiday Inn Frankfurt - Alte Oper in the future and hope to provide you with an even better experience.With kind regards,
by A verified traveler
Posted 14 Apr 2024
Great staff
Comment from Hotel Management
19 Apr 2024 by Your Holiday Inn Alte Oper Team, Hotel Management
Dear Thomas,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.
by A verified traveler
Posted 13 Apr 2024
Loved our stay at the hotel, it was spotless and the staff could not be more helpful. The only downside was the square beside the hotel attracted an unsavory element at night. Sadly this problem can be found in most cities now.
Comment from Hotel Management
14 Apr 2024 by Holiday Inn alte Oper Team , Hotel Management
Dear Mrs. Teresa,We are very pleased to hear that you enjoyed your stay with us at the hotel and that our staff were enthusiastic. Your satisfaction is our top priority. We regret that the surroundings of the hotel at night did not meet your expectations. We thank you for your understanding and hope to welcome you back soon.With kind regards,
by A verified traveler
Posted 2 Apr 2024
Overall is OK
Comment from Hotel Management
5 Apr 2024 by Holiday Inn Team, Hotel Management
Dear Mr Yuqian,thank you for your review and we hope that you had a pleasant stay at our hotel. We look forward to welcoming you again in the near future.With kind regards,Hotel Holiday Inn Frankfurt - Alte Oper
by A verified traveler
Posted 28 Mar 2024
Great hotel with everything you need for your stay. Staff were courteous and often went above and beyond, and the included breakfast was incredible!
Comment from Hotel Management
29 Mar 2024 by Your Holiday Inn Alte Oper Team, Hotel Management
Dear Mr. Douglas,we are very pleased about your positive feedback and thank you for your praise of our staff and our breakfast. It is our aim to make every stay a special experience. We hope to welcome you again soon.With kind regards,
