Ratings based on 958 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from LONDON
Posted 11 Jun 2024
The reason why I have rated this hotel as "terrible" is because when I arrived at 3:30 A.M in the morning, the bed was not made and I could not sleep until I told the staff. The staff was extremely unpolite and told me it was not his duty and the other staff have to do the bedding. Then, I had to wait until 4:10 A.M for the bedding and I could not sleep for a whole 40 minutes after I was still extremely sluggish. Another thing I would like to add is that the A.C did not work and I was sweating all night. Unable to sleep comfortably.
by A verified traveler
Posted 11 May 2024
Typical Hilton hotel but it’s a new hotel.
Great breakfast. Beds are firm but got a good night sleep.
Comment from Hotel Management
12 May 2024 by kb, Hotel Management
Thank you very much for your kind feedback. We look forward to welcome you again in our hotel.
by A verified traveler
Posted 5 May 2024
I liked the stay it was very nice and clean, breakfast was fresh and very good with many options. Staff was pretty pleasant.
One complaint is the room didn’t have a fridge, Complimentary drinks. It had a hot water boiler to drink coffee or tea but that was it.
Comment from Hotel Management
12 May 2024 by kb, Hotel Management
Thank you very much for your kind feedback. We look forward to welcome you again in our hotel.
by A verified traveler
Posted 1 May 2024
Would like to say to Front Desk receptionist Kai that he was outstanding. Very respectful and knew his job well.
Comment from Hotel Management
2 May 2024 by Hajar, Hotel Management
Dear Randy,We are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,Front Office Team
by A verified traveler
Posted 11 Apr 2024
Noisy neighbours
Comment from Hotel Management
28 Apr 2024 by Hajar, Hotel Management
DearThank you for taking the time to share the experience of your stay at our hotel and to give us constructive feedback.Our team looks forward to welcoming you back soon.Best regards,Front office team
by A verified traveler
Posted 1 Apr 2024
I like the staff's hospitality, was able to ask for locations and recommendations. My room was not ready upon arrival 1 hour after check in time began
Comment from Hotel Management
28 Apr 2024 by Hajar, Hotel Management
Dear Tara,We are truly grateful for your generous review.We look forward to having you with us again in the near future.Best regards,Front office team
by A verified traveler
Posted 24 Mar 2024
Clean property and friendly staff
Comment from Hotel Management
28 Apr 2024 by Hajar, Hotel Management
Dear Ahsan,We are truly grateful for your generous review.We look forward to having you with us again in the near future.Best regards,Front office team
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
28 Apr 2024 by Hajar, Hotel Management
Lieber Gast,wir sind wirklich dankbar für Ihre Bewertung. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns zu haben.Mit freundlichen Grüßen,Front-Office-Team
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
28 Apr 2024 by Hajar, Hotel Management
Lieber Michael,wir sind wirklich dankbar für Ihre großzügige Bewertung. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns zu haben.Mit freundlichen Grüßen,Front-Office-Team
by A verified traveler
Posted 20 Dec 2023
Staff were friendly and helpful. Great breakfast and clean rooms.
Comment from Hotel Management
26 Dec 2023 by PoAn, Hotel Management
Dear DeborahWe are truly grateful to receive your generous review on our hotel! We are looking forward to welcoming you back very soon.Kind Regards,PolychronisGuest Service Assistant
