Ratings based on 83 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Absolutely terrible, avoid at all costs. Super rude staff and facilities are awful. It says Aircon available but the hotel won't turn it on, one person said they only turn on in summer, it was 27°C but they refused to turn it on. Another person said that the caretaker isn't here but they will switch it on tomorrow, the so called manager said next morning that it's broken, after telling her that one of the staff said they only turn on in summer she changed her statement and yes that's true... We requested for fans if they cannot turn on the AC for any reason and they refused at first then after said that all fans were being used by other guests. The check in was terrible as I had prepaid everything but their system said you have prepaid too much. Apparently I had to pay the tax again. Upon checking into the room, the exhaust doesn't work in the toilet, the shower and toilet is separate with the sink outside in the open... The shower door is see through :( which was one of the biggest issues and is almost always visible from all angles of the room. Due to this we asked to change the room and the staff member said all the rooms are same and said you can just book another room that way you can stay separately. After the 8 hour journey I was too tired to argue so booked another room at a much higher price at which point the only reason I booked this hotel was that it was slightly cheaper than others...The parking was the hotel is very expensive, €15 for the night and $1.50/h.
by A verified traveler from Swampscott
Posted 15 Mar 2024
by A verified traveler
Self check in ruined my stay
Posted 6 Mar 2024 on HotelsThe self check in machine was useless. Never got a booking reference. Really fiddly to use. No one wants to get stuck with this stupid machine after a long and tiring journey. In the end The Darmstadt receptionist checked me in easily anyway, so why not just let me check in with a human next time?
Comment from Hotel Management
6 Mar 2024 by Felix Team, Hotel Management
Dear guest, thank you for your mail. The machine is a corporate decision, there are no humans at the FELIX Hotel.
by A verified traveler
Posted 7 Dec 2023
by A verified traveler
Posted 10 Oct 2023
Convenient location near center and not far from train station. Overall good conditions of room and hotel and service.
Due to environmental reasons (?!) rooms are not done unless requested one day before
by A verified traveler
Not too bad
Posted 10 Sep 2023 on HotelsThe pillow was so small, I had to put my handbag underneath my head. I asked for bigger or more pillows but didn't get it. I just don't understand the idea behind putting a baby pillow!! The parking fee is 7 euros which was not mentioned. The check-in 4:00 pm and out 11:00 a.m are not convenient. check-in 1 hr early will cost you 30 eu!! Otherwise ok
by A verified traveler
Posted 27 Jun 2023
Overall good and convenient accomodation in the central area of the city.
The check-in was rather confused: got first a wrong room. Then 2 times non working key-card.
Comment from Hotel Management
25 Jul 2023 by Astrid Dzaja, Hotel Management
Dear guest, thank you for your assessment, sorry for the circumstances, we can do this better next time.
by A verified traveler
Posted 22 Apr 2023 on Hotels
by A verified traveler
Posted 28 Mar 2023
Nice hotel centrally located in Darmstadt. Modern, simply furnished, well connected to station and city center. Kiind staff. Good quality vs price.
Only minus is that room cleaning is not done unless requested
by A verified traveler
Posted 14 Nov 2022
The hotel was centrally located and close to the things we wanted to see. The modern decor was the style I really like and the room was extremely comfortable.
Comment from Hotel Management
20 Nov 2022 by THE DARMSTADT, Hotel Management
Dear guest, thank you for your assessment. We are proud, that you stay in our hotel and hope we will see you next time in Darmstadt. Kind regards
