Ratings based on 682 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Nice place but construction on some side of the hotel
by A verified traveler
Posted 30 Apr 2024
Found a needle in the bed. The bedsheet was not changed, after asking them to. It was already dirty, when we arrived at the hotel. After telling the staff about it, they said the housekeeping is not here anymore and they can’t do anything about it. We were there for 2,5 days and I slept without a blanket.
The only nice person in the staff, was a young, tall boy in the early shift and the indian guy in the night shift.
Comment from Hotel Management
2 May 2024 by MA, Hotel Management
Dear Surpreet, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We look forward to welcoming you back to our hotel and providing you with the exceptional experience you deserve. Sincerely, Your Team of the Best Western Plus Welcome Hotel Frankfurt
by A verified traveler
Posted 9 Mar 2024
Great place for a couple of nights. Value for money perfect.
Comment from Hotel Management
2 Apr 2024 by MA, Hotel Management
Dear Abed Rizkallah,Thank you very much for this review.On behalf of the entire team, I would like to send you my regards and we very much hope you will come back soon.Morad AlaasFront Office Manager
by A verified traveler
Deliberate overcharging
Posted 2 Feb 2024 on HotelsIncredibly disappointed as I paid booked and paid for 3 Junior Suites for 3 nights to accommodate 5 colleagues on a business trip. On arrival we were told that there were no Junior Suites available and we would be given 3 Standard Rooms instead. The receptionist confirmed that there was a substantial difference in the room rate between a Junior Suite and a Standard Room and that they could not refund the difference themselves as I had made a booking via Exepedia (I thought I made and paid for the booking via this site) and they would have to make the refund.
On my return, I informed Hotels.com of the situation and asked for the appropriate refund. They said they would aske the hotel for the amount and 2 days later replied that the hotel refused to entertain a refund and there was nothing they could do.
This is unbelievable. They offered, reserved and took payment for a Suite and on arrival only provided a Standard Room. Knowing that with the city totally flooded by visitors to the largest trade fair in the world there was no rooms available anywhere in the center of the city, we had no option.
This is the worst billing experience i've had at any hotel anywhere and Best Western should be ashamed of scamming extra money from guests by falsely charging for rooms they did not provide.
I will be taking this up with my credit card company to get satisfaction.
Comment from Hotel Management
3 Feb 2024 by Morad, Hotel Management
Dear Jayesh, We apologize for the inconvenience you experienced during your recent stay at our hotel. we sincerely apologize for not being able to provide you with the Junior Suites that you had booked.We want to assure you that we have addressed your concerns and have taken appropriate actions to prevent such incidents from happening in the future. Regarding the refund, we have already provided the necessary information(yesterday) to Expedia, and they have confirmed that they will process the refund on. Once again, we apologize for the inconvenience caused and appreciate your understanding. If you have any further questions or require any additional assistance, please do not hesitate to contact us. We value your feedback and will use it to improve our services.We hope to have the opportunity to welcome you back in the future to provide you with the superior experience that you rightfully expected.Mit freundlichen Grüßen / Kind regards Morad AlaasFront Office Manager
by A verified traveler
Posted 16 Jan 2024 on Hotels
by A verified traveler
Posted 11 Jan 2024 on Hotels
by A verified traveler
Posted 23 Dec 2023
by A verified traveler
Posted 7 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Ihr Best Western Plus Welcome Hotel Team , Hotel Management
Herzlichen Dank für Ihre TOP Bewertung!
by A verified traveler
Posted 6 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Ihr Best Western Plus Welcome Hotel Team , Hotel Management
Herzlichen Dank für Ihre Bewertung! Wir würden uns freuen Sie ein weiteres Mal bei uns beherbergend zu dürfen. Teilen Sie uns doch gerne mit was wir hätten verbessern können.
by A verified traveler
Posted 30 Nov 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Ihr Best Western Plus Welcome Hotel Team , Hotel Management
Vielen Dank für Ihre Top Berwertung!
