Ratings based on 380 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Like : It is very close to airport, clean,
Do not like : Small rooms, poor light in the room . No toiletries, no closet. No proper desk
Comment from Hotel Management
10 Jun 2024 by Thomas Wiedemann , Hotel Management
Dear Raafat, thank you very much for your feedback. We appreciate your positive comments about our cleanliness and proximity to the airport. We apologize for the inconveniences regarding the room size and lighting. Your concerns will be shared with the team. Best regards, b'mine Frankfurt Airport. Thomas Wiedemann, Hotel Manager.
by A verified traveler
Posted 26 May 2024
Very clean rooms
nice hotel
Would definitely stay here again
Comment from Hotel Management
27 May 2024 by Thomas Wiedemann , Hotel Management
Dear Kristiyana, thank you for your positive review! We are delighted to hear that you found our rooms very clean and enjoyed your stay with us. We look forward to welcoming you back at b'mine Frankfurt Airport. Best regards,Thomas Wiedemann Hotel Manager b'mine Frankfurt Airport
by A verified traveler
Posted 25 May 2024
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Comment from Hotel Management
27 May 2024 by Thomas Wiedemann , Hotel Management
Liebe Fahi,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Managerb‘mine Frankfurt
by A verified traveler
Posted 13 Apr 2024
Friendly staff, super quirky and cozy rooms. Great view of Frankfurt skyline. Would recommend.
Comment from Hotel Management
21 Apr 2024 by Thomas Wiedemann , Hotel Management
Dear Joe, thank you for your positive review! We are glad you enjoyed our friendly staff, quirky rooms, and the great view of Frankfurt skyline. We appreciate your recommendation. Looking forward to welcoming you back soon. Best regards, Thomas Wiedemann Hotel Manager b'mine Frankfurt Airport
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Thomas Wiedemann , Hotel Management
Lieber Anthony,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager
by A verified traveler
Convenient for airport
Posted 14 Mar 2024 on HotelsConvenient for airport as 5 mins away by taxi. Cleanliness great. Restaurant and cafe were good.
Comment from Hotel Management
17 Mar 2024 by Thomas Wiedemann , Hotel Management
Dear Michele, thank you for your positive review! We are delighted to hear that you found our location convenient for the airport and enjoyed our cleanliness, restaurant, and cafe. We hope to welcome you back soon. Best regards, b'mine Frankfurt AirportThomas Wiedemann Hotel Manager
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Thomas Wiedemann , Hotel Management
Lieber Gast,Vielen Dank für die gute Bewertung, die Sie unserem b'mine Hotel Frankfurt gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Thomas Wiedemann Hotel Manager
by A verified traveler
My jewellery were stolen from my room
Posted 21 Feb 2024 on HotelsAll my earrings were stolen from my room on the last day of my stay. There was only one person at reception at night and no senior management were reachable. The reception person said no record showing my room was cleaned but there were new towels and new water in the room! He also said only senior management has access to see the CCTV footage. I had the police to come but they couldn’t help further without the footage. It’s very upsetting because all these earrings have sentimental value to me. It doesn’t feel safe to stay in this hotel knowing someone has the key and can come into the room to go through your things. Very scaring and disappointing.
Update: 3 weeks on, I am still waiting for the hotel to tell me what they have found on CCTV. I’ve filled in a comprehensive form with the police but nothing has happened.
Comment from Hotel Management
25 Feb 2024 by Thomas Wiedemann / Hotel Manager , Hotel Management
Dear S,Thank you very much for taking the time once again to share your experiences at b'mine Frankfurt Airport with us. We sincerely apologize for the distressing incident you experienced during your stay. The loss of your earrings continues to weigh heavily on us, and we hope for a quick resolution - for now, we would like to exclude theft as a possibility.Please know that your safety and well-being are of utmost importance to us. We take your feedback seriously and are working closely with local authorities to bring about a resolution. Unfortunately, we do not have the power to expedite the process. Please refer to my email from last week regarding this matter.We understand your frustration with the delay. We assure you that we are doing everything possible. Unfortunately, we cannot provide you with any further information of CCVT and door access logs - all relevant documents have been handed over to the police. Please contact the authorities directly for the current status of the investigation.Once again, we would like to apologize for any inconvenience caused and assure you that we are giving this matter the highest priority. Thank you for your patience and understanding as we work towards a solution in collaboration with the local police.Yours sincerely,b'mine Frankfurt AirportThomas WiedemannHotel Manager
by A verified traveler
Posted 21 Feb 2024 on Hotels
by A verified traveler
Posted 10 Feb 2024
Staff can be more friendly and hospitable
Comment from Hotel Management
25 Feb 2024 by Thomas Wiedemann / Hotel Manager , Hotel Management
Dear Toochukwu, thank you for sharing your feedback with us. We appreciate your input regarding the friendliness and hospitality of our staff. We will take your comments into account as we strive to provide the best possible service to our guests. We hope to have the opportunity to welcome you back in the future. Warm regards, b'mine Frankfurt Airport.Thomas Wiedemann Hotel Manager
