Ratings based on 20 Verified Reviews

3.6 out of 5
100% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Apr 2024
5 out of 5
by A verified traveler

Posted 18 Jun 2023 on Hotels
Excellent stay especially the check. Gentleman at the reception was very friendly and helpful
4 out of 5
by A verified traveler

Posted 22 Mar 2023
I like the service of the porter. They made me feel at home.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Dec 2022
5 out of 5
by A verified traveler

Posted 11 Feb 2022 on Hotels
Comment from Hotel Management
15 Feb 2022 by Gaone Timile, Hotel Management
Thank you for taking the time to complete the survey about your stay at Cresta Thapama Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Cresta Thapama Hotel again soon!
4 out of 5
by A verified traveler

A very good stay

Posted 19 Jan 2022 on Hotels
Our stay was pleasant and the staff friendly
Comment from Hotel Management
25 Jan 2022 by Thapama, Hotel Management
Good day Thank you for you feedback and hoping to see you soon
1 out of 5
by A verified traveler

Posted 16 Sep 2021
We were told to pay again even though we had already paid online. Thats very bad
3 out of 5
by A verified traveler

Food, the Chef needs to do a better job

Posted 19 Jul 2021 on Hotels
The food, no variety and not appetizing
Comment from Hotel Management
11 Aug 2021 by Gaone Timile, Hotel Management
Thank you very much for the feedback. kindly furnish us with your contacts for more clarity, so as we rectify on the issue highlighted.
2 out of 5
by A verified traveler

Power starved in Francistown!

Posted 9 Jun 2021 on Hotels
The hotel had a power power problem which left the rooms and restaurant in the dark for a few hours. Power did not come on until after I went to sleep and then BANG lights came on aircon on and I was now awake. When asked, the front desk gave a basic brush off saying a few minutes which turned into hours. This was a issue for the Cresta hotel as the hotel and casino across the street had power. A flashlight would have been useful.
Comment from Hotel Management
15 Jun 2021 by Ludo Gaboete, Hotel Management
Good Afternoon First I would like to apologies for what happened, the hotel was experiencing the power cut for that day. So when our maintenance attended the issues it was realized that we had one electric cable which needed to be replaced. We have managed to fix the problem,We wish to welcome you back again to Cresta Thapama Hotel My sincere apology once again Regards
4 out of 5
by A verified traveler

Cresta Thapama Garden

Posted 15 Dec 2019 on Hotels
If you appreciate flowers, trees, and ambiance you will love this hotel. We came in at night and were surprised just how gorgeous the grounds were in daylight. We had a delicious breakfast, and then couldn't wait to get outside, sit by the pool, and get some work done on our computers.
Comment from Hotel Management
8 Feb 2020 by Palesa, Hotel Management
Dear Pamela, Thank you for staying at Cresta Thapama. We were delighted to have you as our guest. We look forward to your next visit. Kind regards Palesa Kungoane Online Administrator Cresta Thapama
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