Ratings based on 36 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
The staff in the office where great but the rooms wheredirty the first room smelled like cat to piss when we talked tio them they moved us to a cleaner room
Comment from Hotel Management
14 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Brett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FORT WORTH WEST. We value you as our guest and welcome your 3/5 score. At Red Roof we are happy to know that you made us your choice of stay and the staff in the office was great. However, we do apologize for the cleanliness and the odor you encountered in the room that was not to your liking. It's good to know that the staff took care of the issue to ensure your satisfaction.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Apr 2024
roaches naasty bed sheet and everything mattress pillow nasty roaches everywhere stink
Comment from Hotel Management
2 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Jasmin,I appreciate you sharing your feedback following your stay at the RED ROOF INN FORT WORTH WEST. I was saddened to read that your stay fell short of your expectations due to the insects, the cleanliness of the bed sheet and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Mar 2024
Good Place To Stay Definitely Convenient An The Staff Is Very Helpful And Friendly
Comment from Hotel Management
11 Mar 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Raul,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN FORT WORTH WEST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you were pleased with the convenience, the very helpful and friendly staff. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Feb 2024
I liked how well the service was would definitely come again!
Comment from Hotel Management
26 Feb 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Edward,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Fort Worth West. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good service. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
by A verified traveler
Posted 20 Feb 2024
Great Staff Very Friendly Always Enjoy Staying Here The Check-In Is Always Quick And Easy.
Comment from Hotel Management
20 Feb 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Raul,Thank you for taking the time to write a review of your stay at the Red Roof Inn Fort Worth West. I am happy you were pleased with our friendly staff, who always make the check in process easy and quick. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management
by A verified traveler
Posted 11 Feb 2024
They were being rude
Comment from Hotel Management
12 Feb 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Chris, Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WORTH WEST. I am sorry that your experience was less than ideal due to the poor service you indicated to have received. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We would love to impart a better experience the next time you are in town.Very truly yours, Red Roof Management
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Kareem,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2023 on Hotels
I enjoyed my stay… room was clean, parking was close and it was quiet. I would stay again.
Comment from Hotel Management
2 Oct 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Janis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FORT WORTH WEST. I am thrilled to read your comments regarding you enjoyed your stay, you found your room to be clean, you were pleased with the parking area and all the other kind remarks highlighted resulting in a 5/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you. Sincerely,SharmaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Sep 2023
No coffee pot in the room, no towels or wash cloth in the room some of the lamps had no light bubs in them. this was a very sorry place.
Comment from Hotel Management
2 Oct 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN FORT WORTH WEST. I am sorry for any inconvenience caused due to the lack of a coffee pot and linens in your room, and the missing light bulbs you highlighted.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Israel, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN FORT WORTH WEST and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
