Ratings based on 936 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
We arrived with a reservation and were told that Expedia was overbooking rooms there, so we didn't have a room. Once we told the man at the front desk that we were going to rip up our Hilton Honors card he was able to find us a room. Justin (?) at the front desk was very nice and helpful. Breakfast was terrible every morning. Very little food and it was not being refilled. Teabags were even hard to get. Eggs were partly frozen in the center. The area you ate at was not clean. Although the room was clean it needed several things repaired such as loose screws in the cabinet in front of the refrigerator and the extra lock on the door. I have stayed at this hotel for many years. The last time I stayed I thought it would be the last, but decided to give it another chance. I will not stay there again.
Comment from Hotel Management
31 May 2024 by Bryan, Hotel Management
Dear Bonny:Thank you for taking the time to let us know about your stay with us. We strive to create a welcoming, clean environment for our guests. We are sorry we fell short of your expectations. We are sharing your comments with management and using your feedback as a training opportunity for our staff. Thank you again for your feedback
by A verified traveler
Posted 16 May 2024
The staff is WONDERFUL AND WILLING TO HELP THE TWO GIRLS AT THR FRINT DESK WERE GREAT. I HAD NO LIGHT BULBS AND NO SHAMPOO. THE LIGHT BULBS WERE REPLACED BUT THE SHAMPOO WAS JUST PLACED IN SINK AND NOT IN SHOWER HOLDER.
Comment from Hotel Management
17 May 2024 by Bryan, Hotel Management
Dear Todd:Thank you for letting us know about your stay with us. We apologize for the inconvenience you experienced while staying with us, and we are using youjr feedback to coach our team on the service we provide for our guest. Thank you again , and we hope we will see you again soon.
by A verified traveler
Posted 28 Apr 2024
Toilet was short, made for a midget. Room phone did not work.
Comment from Hotel Management
29 Apr 2024 by Bryan, Hotel Management
Dear Scott:Thank you for letting us know about your stay with us. We strive to make our guests stay as comfortable as possible. We are sorry we fell short on you expectations. We are sharing your feedback with management.Thank you again, and it is our hope that you will stay with us again
by A verified traveler from Pleasant Grove
Posted 10 Apr 2024
The seating area in the lobby where you eat was filthy. All the chairs had nasty mystery stains. This hotel is outdated and the pool was dirty.
Comment from Hotel Management
23 Apr 2024 by Bryan, Hotel Management
Dear Amanda:Thank you for taking the time to let us know about your stay with us. Providing a clean, comfortable, welcoming environment is key with us. We are sorry we fell short of your expectations. We are sharing your feedback with management. Thank you again for you feedback and it is our hope that you will stay with us again.
by A verified traveler
Posted 9 Apr 2024
Easy location
Comment from Hotel Management
24 Apr 2024 by Bryan, Hotel Management
Christine:Thank you for sharing your feedback about your stay with us. We look forward to seeing you again
by A verified traveler
Posted 6 Apr 2024
The AC unit was a bit louder then i woul prefer. Very convenient while driving on 35N
Comment from Hotel Management
24 Apr 2024 by Bryan, Hotel Management
Dear Mary:We are so happy to hear that you wnjoyed your stay with us. We hope to see you again.
by A verified traveler
Posted 1 Apr 2024
Excellent
Comment from Hotel Management
24 Apr 2024 by Bryan, Hotel Management
Dear Ali:Thank you for letting us know about your stay with us. We strive to provide a clean and comfortable stay for our guests. We are so happy that you enjoyed your stay with us.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
29 Apr 2024 by Bryan, Hotel Management
Dear Howard:Thank you for letting us know about your stay with us. We are sorry we fell show of your expectations. We strive to make our guests feel comfortable so they can enjoy their stay. We hope we will see you again
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Bryan, Hotel Management
Dear Mandy:Thank you for letting us know about your stay with us. We sincerely apologize for any inconvenience you may have encountered that you did not enjoy your stay. It is our hope that you will stay with us again.
by A verified traveler
Posted 18 Feb 2024
It is not right inside the city but out a little ways and that makes for a nice place to stay as well.
