Ratings based on 212 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Great property. Perfect location, convenient to everything I wanted to do in the Dallas area. I was a little surprised that this doubletree was a rebraded hotel from another brand. I always like doubletree and hilton hotels. I will definitely stay here again and recommend it to anyone who is looking to reasonable, convenient hotels in the DFW area. Keep up the great work guys!!!!!!
by A verified traveler
Posted 4 Jun 2024
Awesome everything
by A verified traveler
Posted 4 Jun 2024
We stayed here because it was close to some relatives we were visiting. It was a nice hotel as Double Tree’s typically are.
by A verified traveler
Posted 4 Jun 2024
Staff wouldn’t help me cancel my reservation.
by A verified traveler
Posted 4 Jun 2024
It was beautiful and clean
by A verified traveler
Posted 3 Jun 2024
The customer service was so poor. I reserved breakfast with my booking. They kept asking us to pay for breakfast. 3 waitresses came asked us and they gave us a bill for breakfast which we already paid for. They don’t even know who reserved for breakfast. It was frustrating you had to repeat yourself every time.
Comment from Hotel Management
4 Jun 2024 by Christina Schwiebert, Hotel Management
Sally,We strive to give the best experience to all of our guests and are saddened to hear that your recent visit with us was not up to your standards. We are sharing your comments about the concerns you had with our breakfast team, to ensure that this does not happen in the future. We would love to have you back with us, so that you are able to get the experience I know we are capable of.
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Door handle didn’t lock didn’t feel safe, restroom didn’t look clean. Part of the shower wasn’t put back together after cleaning I’m assuming.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Valued Guest,Thank you for your recent feedback. I sincerely apologize for the lapse in service described. I will be sure to take corrective measures to ensure this issue does note reoccur. We look forward to your return visit to Fort Worth, TX!Sincerely,
by A verified traveler from Houston
Posted 2 Jun 2024
We decided it was unsafe for our family to stay at this facility and left the same day we checked in. People running through the hall ways. People smoking in the elevator. Loud music going on. I would definitely not come back.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Dear Valued Guest,Thank you for your recent feedback. I sincerely apologize for the lapse in service described. I will be sure to take corrective measures to ensure this issue does note reoccur. We look forward to your return visit to Fort Worth, TX!Sincerely,
by A verified traveler
Posted 1 Jun 2024
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Comment from Hotel Management
2 Jun 2024 by Mr. Lyons, Hotel Management
Dear Valued GuestThank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and your kind words mean a lot to us.It was our pleasure to host you, and we are delighted that our [mention any specific service or aspect they praised] met your expectations. Your feedback is incredibly valuable and motivates us to keep delivering the best service possible.We hope to welcome you back soon for another fantastic stay!Warm regards,
