Ratings based on 716 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Only complaint was I couldn't get coffee in the evening
by A verified traveler
Posted 28 Apr 2024
I really enjoyed it, It was clean and everything was perfect
by A verified traveler
Posted 28 Apr 2024
Nice place, good breakfast options.
by A verified traveler from Pittsfield
Posted 15 Apr 2024
This property met our needs.
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Very helpful and nice people at the front desk, the hotel is near the city centre and since I didn't have a car could somehow walk around. Room is as advertised and clean
Comment from Hotel Management
7 Apr 2024 by Team at Bestwestern, Hotel Management
Dear Lorenzo Maria,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Besst Western Roanoke Inn and Suites.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Was adequate for my stay.
by A verified traveler
Posted 24 Mar 2024
Bathtub faucet falling off, stairs three days only got clean towels once.
Comment from Hotel Management
25 Mar 2024 by Team at Bestwestern, Hotel Management
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Amanuel BokreGeneral ManagerBest Western Roanoke Inn & Suites
by A verified traveler
Posted 19 Mar 2024
It was clean and in order
