Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
I've stayed at this property several times before, as well as other family members.
However this trip absolutely no control over guests.A large group of high schoolers or young college students basically took over the lounge /restaurant bar area.
At 2 AM on the 8th floor basically partied banging doors Running back and forth room to room. Then at 4AM blared a stereo till 7AM. Absolutely no sequrity to be scene, and impossible to go report without getting seen/blocked by the traffic. Ive never seen a hotel of the caliber being this out of control on a floor. In hundreds of hotel stays over my live, never seen this. 3 hours of sleep and had to travel to Houston. Reported to the desk, haven't been contacted by manager yet.
Comment from Hotel Management
21 May 2024 by nee nee, Hotel Management
Dear Valued Guest.Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We regret that you did not enjoy your overall stay at our hotel. We hope that we can make your next stay better whenever you are in the Fort Worth Downtown area.Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is or main focus. We look forward to seeing you again soon.Sincerely,Sharon Wilbourn Director Of Operations
by A verified traveler
Posted 30 Apr 2024
The breakfast at the hotel was great. We enjoyed the location very much. It was so nice to be able to walk to all of the restaurants and bars close by.
Comment from Hotel Management
1 May 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank toy for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 28 Apr 2024
Awesome atmosphere, and great knowledgeable staff highly recommend !!
Comment from Hotel Management
29 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector of Operations
by A verified traveler
Posted 27 Apr 2024
Loved the hotel, staff weren’t overly nice but weren’t rude either. 3 stars due to our pull out bed having used sheets on them and no mattress cover.
Comment from Hotel Management
29 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector of Operations
by A verified traveler
Posted 25 Apr 2024
Clean room comfortable bed. Tv had some issues and sliding door to bathroom was difficult to close. Nice location with easy walk to restaurants
Comment from Hotel Management
26 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer ervce, cleanliness and safety is our main focus. We look forward to seeing you again soon. Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 14 Apr 2024
It was nice but the walls were very thin and we could here kids yelling and loud conversations.
Comment from Hotel Management
15 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback, Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 13 Apr 2024
Urban hotel stay. Make sure you try the 1st floor pool table. Hotel kitchen quite decent. Kid and animal friendly.
Building was retrofit from office building into hotel rooms. TV audio a little light, but control system starter than most.
Comment from Hotel Management
13 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback. Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon. Sincerely,Sharon WilbournDirector Of Operations
by A verified traveler
Posted 5 Apr 2024
I loved that the property was quiet and nice views. I would definitely stay here again.
Comment from Hotel Management
8 Apr 2024 by nee nee, Hotel Management
Dear Valued Guest,Thank you for your feedback, Great customer service, cleanliness and safety is our main focus. We look forward to seeing you again soon.Sincerely,Sharon WilbournDirector Of Operations
