Ratings based on 807 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
The hotel was very clean and well maintained. There is a WONDERFUL coffee shop that is seemingly attached to the hotel, as well as a lovely bar inside of the hotel. The front desk clerk, "Johnny," was so friendly and welcoming. If we return to the Ft. Worth area, we will definitely stay here again. Highly recommend!
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Jessica, We are glad that your stay at the AC Hotel Fort Worth Downtown was great, and we thank you for your recommendation. It is our pleasure to know that you received a warm welcome from our associates, in particular from Johnny. We believe we have the best team in town, and we work hard every day to deliver outstanding service. We are also happy that you enjoyed your dining experience with us and appreciated our well-kept property. It was lovely hosting you. We look forward to welcoming you back again soon.Yours in Service, Carissa Taylor,General Manager
by A verified traveler from ROCKWALL
Posted 24 May 2024
Staff friendly, location to Sundance Square was great. Nearby parking was convenient. Stay was very enjoyable.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Ken, We are delighted that your recent experience at the AC Hotel Fort Worth Downtown was great, and we appreciate your generous rating. It is our pleasure to know that you enjoyed our property and loved our courteous associates. We are also glad that you found our central location in downtown Fort Worth to be convenient for your travel plans. Thank you for sharing your review. We look forward to welcoming you back again soon.Yours in Service, Carissa Taylor,General Manager
by A verified traveler
Posted 7 May 2024
Good service
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Albert, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at AC Hotel Fort Worth Downtown.Yours in Service, Carissa Taylor,General Manager
by A verified traveler
Posted 5 May 2024
Great hotel in a superb location. Highly recommend it for anyone who needs to be in the Sundance Square Downtown Ft. Worth area.
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Dear Chuck, Thank you for choosing AC Hotel Fort Worth Downtown for your recent stay and for recommending us to future guests. We were pleased to know that you enjoyed our convenient location. We love that our guests can effortlessly take advantage of all our great city offers. We hope to have the pleasure of hosting you again soon.Yours in Service, Carissa TaylorGeneral Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Fernando, Thank you for choosing AC Hotel Fort Worth Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Yours in Service, Carissa TaylorGeneral Manager
by A verified traveler
Posted 29 Apr 2024
There's valet parking or you can try finding a parking garage or street parking nearby. The room was very modern, clean and staff was very friendly and professional. The shower was amazing! Would book again.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Emily, Thank you for sharing your experience with AC Hotel Fort Worth Downtown! We are pleased to hear that you found our parking options convenient and that you enjoyed the comfortable accommodations we provide. Our staff strives to provide exceptional service, and we are delighted that you had a positive interaction with them. It's wonderful to know that you enjoyed the shower. We look forward to the opportunity to welcome you back for another stay in the future.Yours in Service, Carissa Taylor,General Manager
by A verified traveler
Posted 28 Apr 2024
Very clean. Lots of space to hang out. Bar and restaurant really good!
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Mary, Thank you for the great review of AC Hotel Fort Worth Downtown. We are glad you enjoyed your time with us, and we appreciate the flattering comments about our impeccable accommodations and AC Kitchen and AC Lounge. It was our pleasure hosting you, and we hope you left with some great memories to share with friends and family about your time here in Fort Worth!Yours in Service, Carissa Taylor,General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear David, What a pleasure to see your outstanding rating regarding your time at AC Hotel Fort Worth Downtown; we are thrilled you had an excellent experience in our city. Thank you for choosing us, and we would love to welcome you back the next time you are in the area. Yours in Service, Carissa Taylor,General Manager
by A verified traveler
Posted 24 Apr 2024
The hotel was nice but the walls are paper thin and you can hear everything going on in the halls and other rooms. $48 for valet is also a little steep.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Tony, Thank you for choosing to stay with us at AC Hotel Fort Worth Downtown. We are glad to know you had a pleasant stay overall and hope you enjoyed most aspects of your time with us. That said, we regret the noise issues that impacted your stay and the inconvenience this caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We also regret your disappointment with the valet charges, and we will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Yours in Service, Carissa TaylorGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Dear Brad, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to AC Hotel Fort Worth Downtown.Yours in Service, Carissa TaylorGeneral Manager
