Ratings based on 336 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We had a fantastic experience staying at the MGM.
by A verified traveler
Posted 28 May 2024
Convenient
Comment from Hotel Management
29 May 2024 by mfw, Hotel Management
Thank you for taking the time to share your feedback with us. We hope to welcome you back soon. Many thanks
by A verified traveler from Wamego
Posted 23 May 2024
Hotel breakfast was great but the smell of fuel was so strong!! Hard to breathe at times with horrible gas smell.
by A verified traveler
Posted 21 May 2024
Beautiful place.
Comment from Hotel Management
22 May 2024 by Muthu Fort William, Hotel Management
Dear Paul, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to us. We look forward to welcoming you back again soon! Regards/MFW
by A verified traveler
Posted 14 May 2024
The staff and service were exceptional. Breakfast buffet was outstanding too! We also had dinner there one night. Impeccable service and the food was very good. Try the Apple Tea - it was so soothing and delicious!
Comment from Hotel Management
20 May 2024 by Muthu Fort William, Hotel Management
Dear Tedra, Thank you for the brilliant feedback! We are so glad to hear that you enjoyed your stay with us, from the comfortable room to the delicious meals. Our staff works hard to make sure every guest has a wonderful experience. We appreciate your recommendation and look forward to welcoming you back again! Regards/MFW
by A verified traveler from Monte Sereno
Posted 4 May 2024
Really enjoyable stay, parking was a bit tight but fine for us for 2 nights. Staff are fantastic, I haven’t had such a pleasant, helpful, and accommodating staff in ages. The dinner and breakfast were both good with dinner being very good. Walls are a bit thin but that is likely the age of the property issue.
Comment from Hotel Management
5 May 2024 by Muthu Fort William, Hotel Management
Dear Kenneth, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, MFW
by A verified traveler
Posted 1 May 2024
Checked me in a few hours early without hesitation. Gracious staff. Everything is within walking distance. Good refresh after walking the WHW.
Comment from Hotel Management
5 May 2024 by Muthu Fort William, Hotel Management
Dear Eric, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, MFW
by A verified traveler
Posted 29 Apr 2024
Nice clean hotel, great staff, well appointed rooms, hotel is tired though, needs updating by staff are doing their best with what they have
Comment from Hotel Management
5 May 2024 by Muthu Fort William, Hotel Management
Dear Rhod, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, MFW
by A verified traveler
Posted 26 Apr 2024
Indifferent service. I arrived at 10pm after a long journey and was very tired but had to wait 10 minutes before somebody was available to check me in
No central heating in very cold bedroom ( no 9) and no hot water . Tacky little room carved out of a bigger one. Entire hotel has seen better times . Aspired to Exotic Marigold Hotel but failed
Comment from Hotel Management
26 Apr 2024 by Muthu Fort William, Hotel Management
Dear John, thank you for taking the time to leave us feedback on your recent visit. I can only apologize that your visit reached below expectations on this occasion. I will be passing on your comment to the team so that we can learn, grow, and improve. I do hope that you change your mind, and come back to visit us again soon. Many thanks. MFW
by A verified traveler
Posted 19 Apr 2024
Awesome place great staff 5star
Comment from Hotel Management
13 May 2024 by Muthu Fort William Hotel, Hotel Management
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, mfw
